Metro by T-Mobile at 1190 Prospect Ave offers excellent prepaid plans and 5G phones from top brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and welcoming atmosphere, with staff members greeting them with smiles as they enter. Many reviews highlight the outstanding customer service, particularly from a staff member named John, who is noted for his helpfulness and positive attitude. He has gone above and beyond, even offering coffee to customers while assisting them with phone issues. Visitors feel at home and valued during their experience. One customer described their visit as the most wonderful experience, praising the staff for their kindness and support. While there have been mentions of varying customer service experiences, the majority of reviews emphasize the store's commitment to helping customers with their needs, especially when it comes to transferring important information and recommending the right products. Overall, this location is highly recommended for anyone seeking a reliable and friendly service for prepaid plans and mobile phones. The staff’s dedication to customer satisfaction makes it a preferred choice for many.
Some guy named John helped me. Awesome guy. Asked me so many questions to make sure I get the right phone. He really knows his spec's. made me feel welcomed the moment I walked into the store. Highly recommend.
March 2025
The customer service in this store location is very much so appreciated you are greeted with a smile as you walk in the door
November 2024
If I could give this store 1000 stars I would. My daughter and I had the most WONDERFUL, AMAZING EXPERIENCE at this location. When we walked in we was greeted. The big boss Amber was SUPER NICE!!!! The guys was nice also! THANK YOU❤️❤️❤️
