U-Haul Moving & Storage of Port Morris offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, self-storage, portable U-Box containers, hitch installations, and moving supplies. Customers appreciate the convenience of these services, with many describing the overall process as simple, fast, and well-organized. The staff at this location are often praised for being friendly, helpful, and knowledgeable, making the rental experience smooth and efficient for most customers. However, some reviews highlight areas for improvement. One customer experienced issues with the initial truck’s seat adjustment, requiring a truck change, and faced unhelpful responses to questions about fuel and rental duration. This led to frustration, especially around gas reimbursement and communication about costs. Another customer encountered difficulties with the self-service pickup process, which involved QR codes and re-entering information, causing frustration and loss of rental time. Despite these inconveniences, there are positive reviews emphasizing the cleanliness of the trucks and the professionalism of the staff. Overall, this U-Haul location is seen as reliable and well-organized by many, with excellent customer service reported by some. Still, there are instances where communication and process efficiency could be improved. Customers looking for straightforward rental options and friendly service generally find this location satisfactory, though some advise caution regarding self-service procedures and billing clarity.
I was until I was charged 54$ for late drop off, when I clearly was there at time I was supposed to drop off I was parked there for a while looking for someone to confirm my drop off but there was no one, I left the key in the truck and left it where I picked up from and still was charged late fee. Not right at all!!!
May 2024
The hassle-free service and rental process. And the easy return procedures.
April 2024
Very good proximity and very easy access to the vehicle. Thanks again.
