U-Haul Moving & Storage at Grand Concourse offers a variety of services for local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage options. Reviewers highlight the exceptional customer service provided by staff members, particularly one employee who went above and beyond to assist customers with their inquiries and concerns. While many customers express satisfaction with the overall experience, some mention frustrations with the U-Haul app, noting it can be confusing for those who are not tech-savvy, particularly older individuals. Additionally, the app's restriction on debit card payments has been a concern for some potential customers. Despite these issues, the staff is generally described as friendly and helpful, even in busy situations. One customer shared a positive experience despite arriving without a reservation, appreciating the quick and efficient service. Another reviewer mentioned that, although there was a long line, the service remained prompt and organized. Overall, U-Haul Moving & Storage at Grand Concourse is recognized for its helpful staff and effective moving solutions, making it a reliable choice for moving needs.
Great experience friendly professional staff (Every one of them), very knowledgeable, clean facility staff, as well as the truck rented. Everything straightforward and easy to locate even the lock drop box. Will do business again in the future! Thanks staff!!
February 2025
I rented a car trailer from these people. I showed up 2 hours before it opened. I watched someone get up and get dressed and hide a matress through the front window. They saw me too because I took their picture. Look at the picture he was hiding a mattress
February 2025
Nothing, the workers are so professional and the customer service is always the BEST
