U-Haul Moving & Storage at Grand Concourse offers a variety of services for local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage options. Reviewers highlight the exceptional customer service provided by staff members, particularly one employee who went above and beyond to assist customers with their inquiries and concerns. While many customers express satisfaction with the overall experience, some mention frustrations with the U-Haul app, noting it can be confusing for those who are not tech-savvy, particularly older individuals. Additionally, the app's restriction on debit card payments has been a concern for some potential customers. Despite these issues, the staff is generally described as friendly and helpful, even in busy situations. One customer shared a positive experience despite arriving without a reservation, appreciating the quick and efficient service. Another reviewer mentioned that, although there was a long line, the service remained prompt and organized. Overall, U-Haul Moving & Storage at Grand Concourse is recognized for its helpful staff and effective moving solutions, making it a reliable choice for moving needs.
Although the location employees were excellent. I definitely believe I was overcharged. I had an $19 van estimated 20 miles and only did close to 10 and brought it back full gas and was charged $75.00
January 2026
Being able to manage all my needs on the mobile app, stream lines being able to pick up and drop off a moving van.
December 2025
This is my go to place when i need to rent an autotransport trailer. Its easy to drive in and out, but ive also had bad luck with customers who locked rentals with no keys..workers were gd at getting the vehicles out of the way with a fork lift
