The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. Committed to providing secure, reliable, and affordable delivery of mail and packages, USPS manages over 30,000 retail locations and processes 47% of the world's mail. This location on 5517 Broadway offers walk-in passport services. While the post office has been described as "not terrible" by a long-time resident, there are areas for improvement, such as staffing and the building's condition. Customers have experienced long wait times and inconsistent customer service, with some exceptional employees balancing out the less positive experiences. Despite these challenges, the post office has been praised for its efficient passport services, with one customer describing it as "one of the best post offices I have ever visited." Overall, the USPS strives to deliver a secure and reliable service, though budgetary constraints and other factors can impact the customer experience at individual locations. The organization continues to innovate and work to improve the experiences of the 157 million addresses it serves across the United States and its territories.
What a disservice to the community to provide painfully slow service. USPS locations in other communities that deal with bullet proof glass, dirty floors, and two workers servicing a line of 10-15 people at any time.
September 2025
The worst USPS I’ve ever been to. Everyone here need to get fired, nobody is doing their jobs. They have 7 windows and only one person working there the whole time, and I can tell that they’re doing this on purpose because their garbage excuse of a “supervisor” came out laughing about it today. This place needs... read full comment
September 2025
If I could I would put a 0 star. Got damn the worst customer service I’ve ever experienced
