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9AM - 5PM
5-7 Park Pl, Bronxville
Banks
9AM - 4PM
111 Kraft Ave, Bronxville
Banks
“Although I am a customer, I wasn’t calling today to complete a transaction. Instead, I was calling regarding a negative experience I had at another branch.
Fortunately, Taneisha (I hope I’m spelling her name correctly) answered my call, and from the very beginning, she took complete ownership of the situation as though she had been there herself. She listened patiently, demonstrated genuine empathy, and displayed an impressive level of knowledge and professionalism throughout our conversation.
What stood out most was her commitment to finding a solution rather than simply responding to a complaint. She made me feel heard, respected, and valued—something that had been missing from my previous experience.
While I don’t live close enough to be a regular customer of her branch, I can confidently say that those who are should consider themselves fortunate. Taneisha is the kind of employee every organization hopes to have: compassionate, knowledgeable, accountable, and truly dedicated to helping people.
Thank you again, Taneisha. You turned a frustrating experience into a positive one, and I sincerely appreciate the time, care, and professionalism you showed me.”
“I switched over to this branch after the Eastchester branch closed, I was very happy to see Devon at the BXVL branch, he' helpful, respectfull, and very efficiant. The other tellers are good also , always very Polite. Parking could be a problem...”
“This branch is awesome. We have been banking here for many years.the tellers are friendly and efficient. Mathew, in investments, is knowledgeable, friendly and available. Joseph is awesome He clearly loves his job and helping his customers. The branch manager, Kim, leads by example. She is always so welcoming and helpful. She knows all the answers. Chase is extremely lucky to have this Bronxville group representing them”
“I love the staff at this Branch. I 've been with them for 2 years and they have welcomed me, and they are always enthusiastic, and treat me like family. All the Ladies at the counter are amazing. Sorry some of you had a bad experience.”
Banks
Banks
Banks
Banks
“Barbara at Trustco was fantastic to work with throughout our entire loan process. She was knowledgeable, responsive, and helped guide us every step of the way. We really appreciated her patience, clear communication, and excellent service. Trustco also offered great loan rates, which made the experience even better. We’re very grateful for Barbara’s support and would highly recommend her to anyone looking for a smooth and professional loan experience.”