Citi has received mixed reviews from customers regarding their experiences at the branch. Some clients appreciate the friendly and professional staff, highlighting the helpfulness of employees like the branch manager, personal banker, and tellers. However, there are concerns about the branch being understaffed, leading to long wait times for service. Despite these issues, many long-term customers express satisfaction with the assistance they receive, noting improvements in service quality. Overall, while there are challenges with customer service due to busy periods, the staff's dedication to helping clients is recognized and appreciated.
I express my sincere gratitude to banker Boris for his conscientious approach to his work. He is a competent specialist, responsive, tactful, and follows through with what he starts. I wish him success in his work and good health.
January 2026
This bank has been here since the dawn of civilization. I remember it back in the 1800s, I went there in 1820, 8 years after its grand opening. From what I know, it works just as well to this day.
November 2025
Yevgeny Tsirulnikov is a real gem. He went out of his way to help us figure out how to handle a Trust account - it was complicated but he rolled his sleeves up and got it done.
