Metro by T-Mobile at the Flatbush Junction location provides prepaid plans and phones from brands like Apple and Samsung. Staff members are described as friendly, patient, helpful, and polite, often going above and beyond. Customers report great experiences with getting help switching carriers, upgrading or replacing damaged phones, and having their problems fixed. The service receives strong recommendations, with multiple reviewers noting they were very impressed and thankful. The location is noted as the main office for resolving issues.
I got a phone out of this store today at 7pm on May 13th, & was met with the most outstanding customer service, I’ve ever experienced from a Metro Store. Burak, Samantha & Jah showed the kindest & most impactful service that left a forever lasting impact in my life. I thank you guys for you service
March 2026
I was honestly so stressed because my phone was stuck on SOS after switching plans, but May at Metro fixed everything for me. She was super patient, explained what was going on, and didn’t make me feel dumb for asking questions. The whole process was way easier because of her. Thank you May!
February 2026
Tolga was a huge help and worked to make sure that I left with the best value for my visit. Almost left Metro for my old provider before visiting.
