Primo Hatters & Kapotas offers a range of hats, shoes, and suits with a focus on quality and exceptional service. While some customers find the prices expensive, they consider them reasonable compared to other hat stores. The shop is known for its superb quality and exceptional tailoring, especially for kaputas. One customer praised a professional staff member for providing outstanding service and tailoring a kaputa that felt custom-made. Even when the store was closed, the owner went out of his way to assist a customer. Overall, Primo Hatters & Kapotas is recommended as the top choice for those seeking high-quality products and great customer care.