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December 2023 by Shatara Nelson
Satisfied year after year.
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March 2023 by Andre JC
Didn't actually file my return after "filing". I had to call 5inths later to check on the status. The corporate office noticed and filed it over the phone. Never again.
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February 2023 by Catherine Peoples
I got there today 1/31/23 at 8:45 am for an 9am appointment i was early so it wasn’t opened yet but i was early so ok. At 8:57 am a lady walked up waiting for her appointment as well. The worker finally showed up around 9:10 am so i got out went in she had me sign in but took the other first even though i was there first which irritated me. Then another lady walked in so it was 3 of us with the same appointment time with 1 worker around 9:45 am i left i made an appointment for a reason so that time i can get in & out
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February 2023 by Jennifer Kroll
Only location I go to every year love the staff there
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January 2023 by Latrice Nowlin
Reliable,patient,and did it in a timely manner.. I love Jackson Hewitt .
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May 2022 by Horror Flix Fanatic
Teresa Aka Tree is a Wonderful person 1st and foremost., absolutely an asset to your firm.. experience was fast and she doesn’t play., gets right down to it.. my go to always.. ???????*Wishful Inking loves tree!!!
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May 2022 by Earl Vinson III
Very pleased did me a huge fav n did my taxes on April 19th cause the place I made an appointment for was closed n I found out after I got there n waited 10min n called then was told no 1 was at that location ??♂️
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May 2022 by michael strasner
I was not satisfied last year I paid 117.00 dollars for my tax to be done for a short form this year I was charged 310.00 dollars and I will not be going back.I’m a senior citizen and I think that was ridiculous.
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March 2022 by Jekera Phillips
Not all of the staff but one particular woman that’s there by herself on Sunday’s did my taxes & her attitude was so nasty I’ll never come back here again to do my taxes. She didn’t tell me any information & when I would ask questions she’d huff and puff with a attitude & nod her head yes or no. The Customer service is terrible !!! It really gives I don’t want to be here vibes! Very very miserable person & I’ll never file with Jackson Hewitt again.
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March 2022 by glenn snowden
Tax preparer Theresa S was timely, patient, knowledgeable and friendly. Couldn’t have asked for more. The office itself was clean and spartan, with a two nice comfortable chairs and two normal waiting room chairs.
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February 2022 by Tiffany Rogers
I have been filing with Jackson Hewitt for over 7yrs and they never messed up. Always friendly staff. Cleanliness. Good value. Responsive all the time. 5 star rating from me. Happy New Year team.
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December 2021 by Laatika Saintkitts
Ms. McDaniels at the Walden office in Buffalo is very nice, respectful, and professional. I'd recommend her. Due to the short in staff and she was the only one handling very customer she made sure everyone was acknowledged going through the door, even tho she was busy. She did handled everything in a timely manner, she made sure people that were waiting were also accommodated. I give her 5 stars and perfect customer service.
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December 2021 by Jocelyn Velez
I went to the one at 1196 Walden and no one greeted me and the lady finally said whose next, very unprofessional. Barely made eye contact when talking to me. Was not very friendly, didn't really explain much and sent me on my way. Kind of rude if you ask me. This location is a no go for me only went here because its close i just recently moved over here now ill make that trip to go to the one i normally go to.
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July 2021 by Rich W
Great service and fast refunds
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June 2021 by Patrice Matthews
Latonya and Trice are focused, professional, and patient. They made me feel comfortable during an stressful time!! I wouldn't go anywhere else PERIOD!
