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June 2023 by Ms. Mary Mun
Not a good place to pond your jewelry they are rude they always got a face I didn't felt right it just a bad vibe never again going to metro loan
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May 2023 by Diane Danios
First time in NY. The old woman was incredibly rude and acted awful in general. This excuse of a pawn shop is expensive too. Save your money and go elsewhere.
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February 2023 by Jayla Mitchell
Go to buffalo jewelry and loan on seneca st. They are the sweetest ppl and gave me way more for a ps4 than this place did. My experience was years ago and my ps4 was basically new...there was dust from the fan on the back and that's why they said no. Took it to bjl and they gave me a loan no problem, for 2x what this place was gonna. I go there all the time when I'm short on cash, they even took my sterling silver jewelry. Metro was rude and they love to tell ppl no. They won't be in business much longer, trust me.
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February 2023 by Eric M Dixon
Why do they say bring in anything of value? Because when I bought in a 50s Era Omega, a S.S. Gucci and a beautiful Raymond Weil mens watches for a loan well they had NO value to them. In fact I was told they only want real gold watches. So If i was to come in with a S.S. Patek Phillipe or Jager LeCoultre I couldn't get a loan? Next time I will bring in my vintage RADO and my 57 Hamilton Ventura or they should let us know what is good enough for their standards. Stuck UP, Condisending A-holes. No Stars!
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September 2022 by Jimmy
$175 for my Playstation 5 disc version? When I asked $250. What a joke. Went somewhere else and got what I needed. Skip this place. Rip off
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August 2022 by Tito El Nene Realista
The lady was extremely rude and offered me $125 dollars for my $1600 that I only used like 4 times and it’s in perfect condition and I said no and didn’t offer any higher and put it back in the box and gave it to me . I don’t recommend anyone to come here ever .the biggest lowballers there is . Check your options before even thinking this place . And this is an honest review nothing personal or any reason to lie .! Thank you. And if I could rate no stars I would
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July 2022 by checa Bella
Lady is so rude poor customer service owner need to hire a better manger the lady he has now has a serious attitude problem no good for business !!!!!
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May 2022 by Charles Kramer
They will borrow your money on just about anything nice pawn shop
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January 2022 by Jeremy Curtiss
I went in to buy a ring and the lady was incredibly rude to me so I decided to take my business elsewhere
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December 2021 by Stephen Mcmehan
Horrible customer service with no knowledge of products that your trying to sell or buy
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January 2021 by stephanie santiago
No problems pawning stuff here, just remember what the retail price is for your item and haggle with them so they don't low ball you
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January 2021 by Yushi Sushi
Friendly, courteous to customers- goes a long way!!!
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December 2020 by Charles T (Chuck T)
Whoever responded to the comment from Ares Santiago was incredibly rude nasty person and if that's how she responds to a bad review I can imagine her attitude even worse in the store, I've bought and sold here a few times everyone was average I guess but I could definitely see a few of them being pretty rude. So I usually opt out of talking with the staff unless for a price or something. They are notorious for low balling loans so we usually dont go there for that but if they had better customer relations and corrected their loans I think they'd have alot more customers.
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August 2020 by Christine Folts
Beautiful array of jewelry, fast friendly service. Must see their selection!!
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April 2020 by Charles Tucker
Whoever responded to the comment from Ares Santiago was incredibly rude nasty person and if that's how she responds to a bad review I can imagine her attitude even worse in the store, I've bought and sold here a few times everyone was average I guess but I could definitely see a few of them being pretty rude. So I usually opt out of talking with the staff unless for a price or something. They are notorious for low balling loans so we usually dont go there for that but if they had better customer relations and corrected their loans I think they'd have alot more customers.
