Russo's Auto Service is a highly regarded auto repair shop known for its exceptional service, honest and transparent practices, and commitment to customer satisfaction. Customers consistently praise the team's professionalism, expertise, and willingness to go above and beyond to ensure their vehicles are well-cared for. Whether it's addressing brake issues, performing routine maintenance, or dealing with unexpected problems, Russo's consistently delivers prompt, reliable, and affordable service. Customers appreciate the clear estimates, detailed explanations of the work needed, and the team's ability to quickly get vehicles back on the road. Beyond the quality of their work, Russo's is lauded for its exceptional customer service. The staff is described as friendly, accommodating, and genuinely concerned for the well-being of their customers and their vehicles. Customers have shared stories of the team's kindness, such as providing rides, checking fluid levels, and even vacuuming the interior – small gestures that make a big difference. Overall, Russo's Auto Service has earned a reputation as a trustworthy, honest, and capable auto repair shop that puts the needs of its customers first. With its commitment to excellence, Russo's has become the go-to choice for many in the Western New York area.
Super friendly and helpful, knowledgeable and top notch for old cars. You can tell by looking at the lot! Jeff is great.
August 2025
Had some brake issues in the middle of a big road trip. Thanks to the team at Russo's we were back on the road the next day. We appreciated their upfront pricing estimation and excellent communication.
June 2025
Dropped off my Jeep Cherokee for brakes and rotors, Russo’s drove me home, called me with an estimate and when I could pick the vehicle up, fair and reasonable pricing, service with a smile. When I drove away I noticed that they even vacuumed the interior…something so small means so much! Thank you :)
