U-Haul Moving & Storage at Main St. offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, portable U-Box containers, moving help services, hitch installations, and storage options such as climate-controlled units. Customers appreciate the availability of various services and the caring, professional staff, especially in the storage facility, where the climate-controlled units provide a safe environment for fragile items. The staff demonstrates patience and helpfulness, making the experience smooth even when handling unexpected issues like tracking down digital receipts. However, some concerns are noted. The location can be very busy, leading to long wait times at the counter. Returning trucks close to the scheduled time may result in delays, and trucks are sometimes dirty or damaged, possibly due to wear and tear. Customers have reported feeling intimidated by staff in certain situations, and some have experienced difficulties with vehicle check-in processes, including being charged extra days if returning late or if the check-in process is backed up. Additionally, out-of-state license holders may need to bring a passport. Despite these issues, many customers have had positive experiences, praising the staff's professionalism and the secure storage options. Overall, U-Haul at Main St. is a convenient option for moving and storage needs, though potential customers should be prepared for possible wait times and vehicle condition concerns.
Make sure all employees know the policies. I'd get one story when I called and then another when I got to the store, multiple times. Now I drive out of my way to go to the Cheektowaga store.
May 2024
Nothing because, your worker intimidate the customers who got two services the same time, trailer 6/12 and truck 20, paid, but the worker manipulated by using a person as a manager to say she will report to the police that I stole the truck. I will never rent anything to UHAUL again. Thank you for your pression.
February 2024
Very efficient operation...pick up and drop off occurred w/o a hitch
