Dons Auto Body

Auto Repair, Auto Parts, Body Shops
Hours: Dons Auto Body is a shop that receives mixed reviews regarding its business practices but is consistently noted for decent to high-quality repair work. Many customers are very happy with the work done, citing that the shop goes the extra mile, such as fixing additional hidden rust at no extra cost. The quality is generally considered decent, with repairs looking good and nothing sticking out as poorly done. However, the business side of operations draws significant criticism. Multiple reviews describe issues with transparency and communication, including unexpected charges and a lack of upfront clarity about final costs. Some customers feel the shop does not try to work with them on price and wants every dime from a job, even noting additional fees for card payments. Communication during repairs can include updates, but final billing surprises have left customers disappointed and unlikely to return. While the actual bodywork receives praise, the customer service experience, particularly at the front desk, is often described as poor, with staff seeming miserable. The shop saved at least one customer their insurance deductible, though the method was questioned. Overall, Dons Auto Body is seen as a place capable of doing very good and thorough repair work, but potential customers should be prepared for possible challenges regarding cost transparency and customer service interactions.

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1. Cheektowaga, New York