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“Young man took care of me today 10//11/24. 11:30 am. and he took care of me about a month ago
so patient. So kind did not make me feel like I was an idiot. Keep this man growing in your company!!!! Ty for such a wonderful experience”
“Ryan was awesome to deal with . He went out of his way to make it happen for us we both got new phones and couldn't ask for a better personality. Also a big shout out to the central square store for making our experience awesome . Thank you again to Ryan and Anthony.”
“I'd give 10 stars if I could! Sonny repaired a badly damaged phone in less than 30 minutes, was honest and didn't try to upsell us on anything. I will definitely use their services from now on!”
“Experienced an online problem with my account that was very frustrating, and decided to go into the Clay store, in person, to see if they could help. The Manager, Ashley, was extremely knowledgeable, very direct, and was able to not only answer all my questions, but relieve the frustration I experienced online.
Would highly recommend this AT&T store location for anyone experiencing problems with their phone or account! So much easier talking with someone in person, especially dealing with a professional who has such an extensive knowledge of how things work as Ashley clearly does.”
“We came in and we had wade as our manager. He went ABOVE AND BEYOND for us. Dealt with an insane amount of bs to get us switched over with them while he kept a smile on our face. I’m so happy we went through with it.
SOMEONE JUST GIVE WADE A RAISE.”
“Had a project to work on with this store and the store manager Paula couldn’t have been sweeter and more helpful. An absolute pleasure to work with, she seems to truly care deeply about her store and how things operate in there, you don’t see that too often anymore. Thank you so much for all your help Paula.”
“Walked in to get a screensaver and Mike worked with me to find the product as it was a five year phone. In the process of ordering, I decided to go with a new phone. Mike walked me through the process by looking at the plan I had and made adjustments that would benefit my plan and set up my phone and answered all my questions with compassion and kindness. Every store should have a Mike, people would be more than happy to come in for services and products. Thank you for restoring my faith in AT&T. Thank you, Mike. 10 out of 10.”
“My experience with Elizabeth and Ralph was excellent. I was able to prepay my account quickly and also switch my wife from Tracfone to AT&T very quickly. I got a great deal on a new phone for my wife and Ralph took care of the phone number and data transfer from her old phone to the new one. I am extremely pleased with how quickly and competently it was all done.
I highly recommend AT&T and the Erie Blvd. store. They are awesome employees.”
“I purchased my IPhone 15 and came here for a case, Afzal great guy, gave me a great deal on a case ,camera protector, and screen protector and offer a life time warranty if anything brakes. Great deals great prices. Highly recommend”
“Dakota was amazing in helping me purchase my new iPhone. He was attentive, incredibly patient, and took the time to answer all of my questions without ever making me feel rushed. He was easy to get into contact and communicate with and helped me find the best possible deal. Kenny was also super helpful and supportive. Overall, a great experience thanks to them!”
“Yesterday morning i went there to have my cellphone reopened after applying a password by mistake, the guy name was jesse or john he warned me he had to do a factory reset and i might lose all contacts and apps, but he opened it with factory reset, and all apps contacts and everything came back. nice pleasant guy very professional.”
“Please I have been going to this store all times but the new employee over there,she is disrespectful and less experienced with cricket services I have been turned down with my family not once not twice I had to complain about this get a competitive employee thanks”
“David G was amazing—I walked in to pay my elderly mothers phone bill and he let me know she was paying for an HBO max subscription (she doesn’t even know how to text—definitely wasn’t using that) and he helped lower her bill. He could’ve let me just pay the bill and send me on my way but he cared enough to look into why an elderly woman’s bill was so high and I truly appreciate the amazing customer service”
“I really enjoy the store I drive all the way from Auburn. The young lady that I just manages it very nice I call her Texas cuz that's where she's from haha been very helpful for me matter of fact I cracked the screen on my phone recently and she helped me order another one through the insurance and I'll bring it back in and she will help me put it all together. It's a wonderful little cricket store”
“Michelle is excellent and really knows her stuff. Very friendly & sweet. She helped my son get his new phone setup. She is a great help and I highly recommend her.”
“I've had the best customer service experience in my life! This young lady by the name of Quein-taya should be the face of excellent customer service. This young lady went above and beyond to make sure we left the cricket store not only feeling great but appreciated as a customer. Employees like her are the reason customers remain loyal to Cricket. I truly can't put into words how great and professional she was and at the same time making cricket feel like a welcoming family. She deserves the best as an employee from Cricket. I truly hope she gets acknowledge from Cricket for the exceptionally great job she does daily.”
“Spoke with Bill today. I went to the tall ave store. Bill helped me getting a new phone, did not pressure me trying to go with the highest price. Gave me the best phone in my price range. Bill made sure my new phone was in working order, transfered everything from my old to my new and answered all my questions. I drove from the Solvay area to this one because the one in Western lights store were total jerks. The music was so loud that you couldn't even hear yourself talk. If I ever need anything else I will definitely be seeing Bill at the Tall Ave store. If I was able to give him a 10 star rating I would of. Thank you for hiring a wonderful employee. Mary”
“I worked with Stephanie R. In your Erie Blvd location and she was amazing! I needed help and she made it work with my situation! Keep up the great work Stephanie, you are wonderful. I'll always be a customer because of her.”
“So I'm sitting here at boost Mobile and I am writing a review based upon customer service that I had got given to me from an employee and their manager which was very very well satisfied at the end of the day it was great amazing customer service awesome.Butternut st Syracuse NY”
“My wife needed a new carrier because pay-as-you-go at Verizon was poor. I have Cricket and never have had an issue. Alex was very helpful. It took over an hour to change over from Verizon due to Verizon issues”
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“Had an issue with my phone cover bubbling up. Verizon store said it'd be expensive to repair and that I ought to consider a new phone. This one was under 3 years old. Wireless Connections diagnosis the problem to the battery.Flashlight had also quit working, because of the battery. They put a new battery in it for $ 80 + (labor, new battery, etc). Phone works fine, no issues. Flashlight works fine now. Staff was very professional and pleasant to deal with.”