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“Customer service was amazing. Wade helped me today he was amazing—friendly, patient, entertaining and extremely knowledgeable. He made getting my new phone quick and stress-free. Thank you!”
“Experienced an online problem with my account that was very frustrating, and decided to go into the Clay store, in person, to see if they could help. The Manager, Ashley, was extremely knowledgeable, very direct, and was able to not only answer all my questions, but relieve the frustration I experienced online.
Would highly recommend this AT&T store location for anyone experiencing problems with their phone or account! So much easier talking with someone in person, especially dealing with a professional who has such an extensive knowledge of how things work as Ashley clearly does.”
“Nolan has been very helpful to me with excellent customer service while I was selecting my new phone and afterwards. I highly recommend end him for any
other customer as well.”
“Mathew and Cameron went above and beyond to help us. They were so knowledgeable, very nice and extremely helpful. They went out of their way to find us the best deals to save us the most money.”
“Had an issue with my phone cover bubbling up. Verizon store said it'd be expensive to repair and that I ought to consider a new phone. This one was under 3 years old. Wireless Connections diagnosis the problem to the battery.Flashlight had also quit working, because of the battery. They put a new battery in it for $ 80 + (labor, new battery, etc). Phone works fine, no issues. Flashlight works fine now. Staff was very professional and pleasant to deal with.”
“Had a project to work on with this store and the store manager Paula couldn’t have been sweeter and more helpful. An absolute pleasure to work with, she seems to truly care deeply about her store and how things operate in there, you don’t see that too often anymore. Thank you so much for all your help Paula.”
“Walked in to get a screensaver and Mike worked with me to find the product as it was a five year phone. In the process of ordering, I decided to go with a new phone. Mike walked me through the process by looking at the plan I had and made adjustments that would benefit my plan and set up my phone and answered all my questions with compassion and kindness. Every store should have a Mike, people would be more than happy to come in for services and products. Thank you for restoring my faith in AT&T. Thank you, Mike. 10 out of 10.”
“I purchased my IPhone 15 and came here for a case, Afzal great guy, gave me a great deal on a case ,camera protector, and screen protector and offer a life time warranty if anything brakes. Great deals great prices. Highly recommend”
“Ralph at the Erie blvd location was very helpful. He was very personable and easy to talk to. I got what I came for, and was carefully explained everything. Great work.”
“Young man took care of me today 10//11/24. 11:30 am. and he took care of me about a month ago
so patient. So kind did not make me feel like I was an idiot. Keep this man growing in your company!!!! Ty for such a wonderful experience”
“Dakota was amazing in helping me purchase my new iPhone. He was attentive, incredibly patient, and took the time to answer all of my questions without ever making me feel rushed. He was easy to get into contact and communicate with and helped me find the best possible deal. Kenny was also super helpful and supportive. Overall, a great experience thanks to them!”
“Yesterday morning i went there to have my cellphone reopened after applying a password by mistake, the guy name was jesse or john he warned me he had to do a factory reset and i might lose all contacts and apps, but he opened it with factory reset, and all apps contacts and everything came back. nice pleasant guy very professional.”
“Please I have been going to this store all times but the new employee over there,she is disrespectful and less experienced with cricket services I have been turned down with my family not once not twice I had to complain about this get a competitive employee thanks”
“David G was amazing—I walked in to pay my elderly mothers phone bill and he let me know she was paying for an HBO max subscription (she doesn’t even know how to text—definitely wasn’t using that) and he helped lower her bill. He could’ve let me just pay the bill and send me on my way but he cared enough to look into why an elderly woman’s bill was so high and I truly appreciate the amazing customer service”
“I really enjoy the store I drive all the way from Auburn. The young lady that I just manages it very nice I call her Texas cuz that's where she's from haha been very helpful for me matter of fact I cracked the screen on my phone recently and she helped me order another one through the insurance and I'll bring it back in and she will help me put it all together. It's a wonderful little cricket store”
“I've had the best customer service experience in my life! This young lady by the name of Quein-taya should be the face of excellent customer service. This young lady went above and beyond to make sure we left the cricket store not only feeling great but appreciated as a customer. Employees like her are the reason customers remain loyal to Cricket. I truly can't put into words how great and professional she was and at the same time making cricket feel like a welcoming family. She deserves the best as an employee from Cricket. I truly hope she gets acknowledge from Cricket for the exceptionally great job she does daily.”
10AM - 7PM
100 Valley Dr, Syracuse
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“Mo was very helpful and courteous in my search to find the correct case for my phone. We weren't able to, but he installed a screen protector for me and told me where I could find what I needed. Good folks I would recommend them to anyone.”
“The guy at Cricket was super nice and walked me through everything. He helped me get a great deal on my iPhone 13, explained the pricing, and made sure I understood everything. Highly recommend!”
“Spoke with Bill today. I went to the tall ave store. Bill helped me getting a new phone, did not pressure me trying to go with the highest price. Gave me the best phone in my price range. Bill made sure my new phone was in working order, transfered everything from my old to my new and answered all my questions. I drove from the Solvay area to this one because the one in Western lights store were total jerks. The music was so loud that you couldn't even hear yourself talk. If I ever need anything else I will definitely be seeing Bill at the Tall Ave store. If I was able to give him a 10 star rating I would of. Thank you for hiring a wonderful employee. Mary”
“I worked with Stephanie R. In your Erie Blvd location and she was amazing! I needed help and she made it work with my situation! Keep up the great work Stephanie, you are wonderful. I'll always be a customer because of her.”
“So I'm sitting here at boost Mobile and I am writing a review based upon customer service that I had got given to me from an employee and their manager which was very very well satisfied at the end of the day it was great amazing customer service awesome.Butternut st Syracuse NY”
“My wife needed a new carrier because pay-as-you-go at Verizon was poor. I have Cricket and never have had an issue. Alex was very helpful. It took over an hour to change over from Verizon due to Verizon issues”
“I had such a great experience at the Camillus AT&T store today and wanted to give a big shoutout to Ryan and Ashley.
Ashley was absolutely amazing—she was helping me while also juggling two other customers at the same time, all on her own, and still managed to keep everything running smoothly. She was patient, efficient, and incredibly kind the entire time.
When Ryan arrived, he immediately jumped in to support her and helped me finish setting up my new phone. He was just as friendly and helpful, and together they made the whole process feel easy and stress-free.
Out of all my years with AT&T, this was by far my best experience. Ryan and Ashley are hands down my favorite employees I’ve ever worked with. Because of them, I’ll definitely be coming back to the Camillus store whenever I need help or have questions.
Thank you both for being so kind, professional, and just genuinely great to work with!”
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“I'd give 10 stars if I could! Sonny repaired a badly damaged phone in less than 30 minutes, was honest and didn't try to upsell us on anything. I will definitely use their services from now on!”