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“Rachel at the Clifton Park store was awesome. I had issues trying to upgrade my phone online and she fixed it in 2 minutes. By far the easiest upgrade I’ve ever done in store.”
“Was so stressed after my phone screen broke it was glitching everywhere came in today @ 7:10 he said had one more person so about a hour, he had it done in less than a hour I came back to my phone literally brand new & he put a privacy screen on as well I’m so grateful and amazed @ the customer service & the services provided here !!! Sooo friendly too thank you so so much”
“This was my first impression at AT&T and all I could say was that it was a wonderful experience, the two workers Sterling and Nebu made this experience great overall and were the reason that I would recommend AT&T to anyone trying to get a good WiFi. On top of that Nebu and Sterling made the process very very easy to understand and were very compassionate and patient with my lack of knowledge overall they were great people and did an awesome job helping me out and I’m grateful.”
“I’ve had bad experiences at the Crossgates location but this one was exceptional. Extremely attentive and professional. Glad I got the pleasure of doing business with this location. Made my experience enjoyable for once. Luka was amazing and Nick was great as well!”
“My son wanted to upgrade his phone this past December. Jaime was amazing. They did not have the color phone he wanted but she went out of her way to help him locate one at a store in our area even though it was very late. She was professional, thorough, and committed to help him find the right phone and the right deal. Trust her to help you navigate to the best opportunity. Not to mention she was just delightful!
Today I had to follow up on a matter we were struggling with. Jason, the store manager, overheard the conversation the rep and I were having. He came over to assist. It is obvious that excellence is the standard there. Jason made the calls necessary to resolve my concerns, reviewed my account, ensured that we had the things we needed and educated me about things that I was not using.
There are stores closer, but as long as he and Jaime are there that is my store of choice.
The Scotia Glenville store and staff are top notch service providers. Just can't say it enough, go there you are in great hands!”
“I want to give a huge thank you to Logan at the AT&T store in Glenville. Even though my phone issue still isn’t fully resolved yet, Logan went above and beyond trying to help me. He spent so much time working on the problem, repeatedly calling for additional support and pushing things through on the backend until we finally made progress tonight.
What really stood out was his patience, kindness, and dedication. He even stayed about a half hour after closing to continue helping me instead of rushing me out the door. It’s rare to find someone who genuinely cares that much about helping a customer. AT&T is lucky to have someone like Logan representing them. Thank you again for all your help and professionalism!”
“I had a fantastic time at the at&t store with Kerrina! She was able to fully go over my bill explain to the fullest extend how to save money dramatically. After that I did decide to upgrade and kerrina helped me through the entire process and made me feel completely comfortable! Highly recommend store!”
“Matt was incredibly knowledgeable, helpful and friendly! Top notch customer service!!! He is the type of employee that a company should cherish, reward and celebrate. Thanks Matt for everything!!”
“I was in need of a new iPhone since my old one, an iPhone 8 Plus, decided it wasn’t going to work anymore, so I made a decision to go to this Cricket Wireless Store on Altamont Ave. in Schenectady where I was greeted by a delightful young lady, Alicia and I left with a new phone and high regard for the professionalism given me by this young lady. Not only was she very sweet to deal with, but her knowledge of her job was second to none. She was an absolute pleasure to work with and I left feeling grateful that I had her to help me go over my new phone that was much different than my old one. Although she was busy with other customers, she never hesitated to answer any questions I had while I was learning about my new phone. She is an absolute asset to the business and I couldn’t be happier with my purchase. Thank you Alicia for a job well done!!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“Sky was the representative that I worked with at the Latham location. She was not only very professional throughout the entire experience, but she was Personable. She went above and beyond to help me get situated with a new phone and handling the old one. I would highly recommend sky to be someone you emulate your other employees used to be like; As someone who has formally worked in customer service people like sky are rare to find in this industry. Sky, thank you for listening to my problems and helping me get through!!! Janelle”
“The dude that fixed our phone yesterday and 10 minutes flat deserves a raise… perhaps some help too as he looked absolutely exhausted, running that door all by himself.
Don’t take good help for granted..”
9AM - 8PM
521 NY-67, Malta
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“Dominique tenaciously worked on my account issue for over an hour with phone-based customer service. He was polite, yet firm with them advocating for me until the issue was resolved and I
left as a happy customer. Come see him if you need any help with your Verizon service.”
“We appreciate the exceptional service provided by the consultants at the Niskayuna Store. Our initial interaction was with Jose, whose comprehensive understanding of AT&T products was remarkable. This expertise ultimately led to our decision to purchase new phones from him, and we were entirely satisfied with our purchases.
Subsequently, we returned and collaborated with Umad, who demonstrated remarkable patience and an equally impressive depth of knowledge. He efficiently facilitated the data transfer from our previous device to our new ones.
The team consistently delivers outstanding service.”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
“Brandon helped me in an efficient way. He helped with my bill and transferred my phone to an iPhone 17 in a short amount of time. The store was clean and everyone there was very nice. I’m so glad I went to the Latham, NY store and will recommend it to anyone looking for a good experience.”
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“I went in as soon as they opened, cooper helped me out and was awesome, he hopped right to what I needed and got me set up with an upgrade right away. Very nice and extremely personable.”