“Sky was the representative that I worked with at the Latham location. She was not only very professional throughout the entire experience, but she was Personable. She went above and beyond to help me get situated with a new phone and handling the old one. I would highly recommend sky to be someone you emulate your other employees used to be like; As someone who has formally worked in customer service people like sky are rare to find in this industry. Sky, thank you for listening to my problems and helping me get through!!! Janelle”
“Brandon helped me in an efficient way. He helped with my bill and transferred my phone to an iPhone 17 in a short amount of time. The store was clean and everyone there was very nice. I’m so glad I went to the Latham, NY store and will recommend it to anyone looking for a good experience.”
“Jay was excellent. He was very knowledgeable and helpful with my son's issue. He had fixed in less than 10 minutes and we walked away with service on my son's phone. He was very communicative. Respectful. Enjoyed our conversation. Make my son and I smile and laugh. Thank You for being a normal person with an amazing way of making the customer feel appreciated. Thank You for helping my son with his issue. Definitely will be back to your store if my son wants upgrades or other services from ATT. Have a great evening. 🙂”