“This post office is wonderful. Everyone is terrific from start to finish. I drive down from Exit 10/11 just to use the Exit 8 post office. Thank you for taking special care of our mail!”
8:30AM - 12:30PM 1:30 - 3PM
137 George St, Troy
Post Offices
“I have to tell you it's such a pleasure coming into this post office. Beatrice is always so helpful and kind!! I am so thankful for the time she gives and is a true credit to her profession!! It's such a refreshing change from where I moved from. It's nice to go to a post office where they take time to treat you with respect!!”
“Had a wonderful experience with Mary from the front desk. Seldom do I send an email that's not electronic. So I always sincerely appreciate someone helping me remember where I write what on the envelope.
Thanks again”
9:30 - 11:30AM 1:30 - 5PM
49 Burlington Ave, Round Lake
Post Offices
“Maybe I shouldn't spread this around, but during the holidays, when most post offices are sheer madness, this one is usually not busy. They are only open two hours on Sat. mornings, but I discovered one year how much of an advantage it is to go here those last couple of weekends before Christmas!”
9AM - 4:30PM
475 Albany Shaker Rd Ste 9, Loudonville
Post Offices
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
8:30AM - 12PM 1 - 5PM
2 116th St, Troy
Post Offices
“My favorite local post office. Usually not too busy, I go here a lot. I like it better than downtown because there is a parking lot and (usually) shorter lines. The staff is friendly and helpful. The location is small but it's very convenient for anyone in the Lansingburgh area.”
8AM - 5:45PM
685 Watervliet Shaker Rd, Latham
Post Offices
“I needed help yesterday because my parcel had been delivered to a supermarket mailbox but the supermarket staff and I did not seem to understand one another.I was confused between us until I reached USPS. The lady at the counter was able to help me a quick solution by contacted a right person. Then I was given a parcel by a gentleman after he drove to the supermarket. It was a pleasure to work with them and I really appreciated their kindness.”
“I was there on July 1,2023 and met the friendliest and niceness Lady clerk ! She's helped me with the package I was mailing that day. Thank you! You made my day, a month, a year. In 24 years never met anyone behind that counter as great as you are. ❤️”
“I visited this post office recently. It was in the afternoon, the weather was beautiful, and I just had to write this review due to the incredible customer service I received. Sue was extremely helpful, kind and went out of her way to answer my questions and help me understand what I needed to get my packages delivered. Personally I would not be happy if I were stuck inside on such a nice day but she had such a gracious demeanor while going about helping customers that I wanted to leave a review. Hossain who was working with her was also helpful and I am so thankful for their hard work. I am also thankful for the extended hours at this location (open Saturdays late and also on Sundays), which they make possible, and hope they are not taken for granted, and that they get recognized for what they do.”
“I recently had an extremely poor experience at this post office in Malta / Ballston Spa. However, I go there often and I usually see my same guy, and I'd rather write what I think is the more accurate review of this post office just in case someone was there today and had a similar experience to mine with the employees.
His name is on the tip of my tongue, I usually thank him by name, but there's gentleman that works there that is not overly friendly but he is very congenial. It's usually not a very busy post office, it wasn't recently,and he was not there during this visit. If he sees me kind of struggling trying to figure out which size priority mailbox to use,he will, if he can, come around and help me find the right size box and usually I'm shipping small things and I have a QR code because someone else pays the postage. One day with this gentleman, we were trying to get a pair of shoes into this box and just could not do it and he said we're going to have to put it in this other box, which did not have sticky closure stuff on it. He grabbed the box and he brought it up there and I was about to tell him that I didn't bring any money for tape because of the QR code I just have my phone but I didn't even have to do that. He just closed the small box, he had tape right next to him and he just used a few pieces and taped up my box, probably two pieces of tape, maybe three.
I worked.for many small businesses, and if you have worked for any business that works with the public there's usually some sort of gray area of kindness or going out of your way that you can do and this gentleman did it that day. I thanked him several times and told him that it was very kind and that my package looked so safe and that he didn't have to do that for me but thank you!
Transportation is usually something I have to arrange and this gentleman didn't know that, he was just doing his job and he probably didn't even think that much about it but it made my day. Two pieces of tape. I will write another review once I remember his name! I know that is so sad that I don't remember but I do remember what he did for me. I hope that you, as a post office customer, reading this, encounter this exemplary employee when you go there.
I have no skin in the game, I don't know this guy,. but he deserves to recognized, and certainly not lumped into what could have been a bad review. after my experience recently.”
“Patient, accommodating and friendly staff, particularly John. I had 3 priority mail packages to send and I was with my 2 year old so I was already anxious coming in. I prepared all packages at home and prefilled the customs forms (like I usually do) to make processing at the counter “easier and quick”. I’ve always had unpleasant experiences at the post office (Jessup, Maryland) when sending 2 or more packages and had in the past been told to call ahead to make an appointment due to the number of packages I had to send which was 2-4. These particular packages needed to be sent today and I was nervous coming in without an appointment and I had my 2 year old. I was first greeted by a lovely staff member whose name I wish I got. At the counter, John was warm, friendly, accommodating and more importantly, patient with me and my daughter. I can’t thank him enough. USPS at the Nott St location provided the best customer service experience and have gained a regular customer.”
“A solid post office. This is a good, honest post office in my experience. I have lived upstate for a while and I feel fortunate that this is my local post office because if your local one is bad it can really be the bane of one's existence regardless of how nice a place you live.I would also like to mention that the staff here are wonderful and will go out of their way to be of assistance to you which has not gone unappreciated by me. Jacob, Maddie, and Justin (new carrier) have all gone above and beyond in assisting me during a difficult time (being temporarily displaced from my apt due to construction then being moved back) and I had to mention them.Thanks so much to Jacob in particular for going out of his way to locate, scan and hand me my mail shortly after closing one rainy, stressful day when my mail was being held... the kind of customer service you don't often get.Thank you Heritage Station for hiring friendly and high quality staff.”
“I was able to make a passport apointment online for the next day, which was awesome! The postal worker was ready right on time, he was really helpful and kind, and my entire passport appointment only took about 15 minutes (and that included taking the passport pictures). Everyone that works there is always so nice and friendly. Also, I love that they are right across the street from the library!”
“Judith was very professional helping us with our passports on 4/29 in the afternoon. Unfortunately- she had to babysit entitled, rude people during our transaction that felt their inability to read, wait in line and follow simple instructions needed to be everyone's problem but their own. To the young punk in the Adams Heating and Cooling t-shirt, please do the world a favor and grow up. If i was a person that had feelings, I would feel bad that your mother didn't hold you enough when you were a baby but I'm not that guy. Great job Judith!!”
“Polite, efficient staff and great selection of stamps, greeting cards, boxes, packing tape and bubble packages that many post offices don't stock anymore. Spacious and well organized. Great experience. Thank you-- dealing with the public across a counter is not pleasant. Nice to find a good post office branch.”
12 - 4:30PM 9 - 11AM
18 S Main St, Mechanicville
Post Offices
“Darryl ? I think that was his name in the voicemail he left me. The Postmaster. I had a lost package in the mail that contained a very expensive item. It got “lost” at the Brooklyn post office. Although I missed his call, Darryl made contact with the Brooklyn office to locate my package. I eventually received the package after a week or so after he contacted me. Also, I never contacted this post office directly. I made an online inquiry and they must have forwarded it to the appropriate office. Thanks so much Darryl !”
9AM - 2PM 3 - 5PM
57 4th St, Waterford
Post Offices
“Our mail man Al known him 20 yrs . He is kind generous and it pleasure see him we get a chance, i enjoy seeing him cause it reminds me of home ,when with my grandma in culloden w.va.we liveIn a little town Waterford, N.Y.12188. So a smile goes along ways. Thank. You post man Al im on your complex strawberberry ridge. God you one and all.”
“I would like to thank Desire for her help with me and my son getting our passport and passport photos today. She was very patient and kind and even was able to accommodate my religious request. She went above and beyond and our family really appreciated her. Thank you Desire to be kind !!!”
9:30AM - 12:30PM 1:30 - 4:45PM
101 Mohawk St, Cohoes
Post Offices
“I had a package that was put in the wrong parcel locker and after I contacted them in the morning, someone came and put it in the right place for me to pick up that same day! Very helpful and kind”
“I would like to commend a woman named ‘Kim’ for helping me this morning on the phone. Since early June when I submitted my request for a transfer of ‘temporary’ mail thru what I thought was USPS.com, to my daughter’s in MA, I first wound up unknowingly on a scam site, which charged my crcd $99.95, took about 5 weeks to get my $ back, tried in vain to correct my mail delivery as it wound up to be ‘permanent’. Finally today, I got real help, I am forever grateful for this employee. I contacted the 800# for Clifton Park/Halfmoon P.O.Thank her again for me.Donna & William Shanahan35 Linden Park DrClifton Park NY. 12065”