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“Today we visited this USPS location to renew passports. My son, who is autistic, was very talkative and had difficulty staying quiet. The gentleman who processed our application recognized his needs and was incredibly patient, kind, and helpful throughout the process.
In addition, a lady whose name starts with C thoughtfully gave my son a coloring book, which meant a lot to us. Thanks to their understanding and kindness, we left feeling very happy and satisfied with the service.”
1:30 - 3PM 8:30AM - 12:30PM
137 George St, Troy
Post Offices
“I have to tell you it's such a pleasure coming into this post office. Beatrice is always so helpful and kind!! I am so thankful for the time she gives and is a true credit to her profession!! It's such a refreshing change from where I moved from. It's nice to go to a post office where they take time to treat you with respect!!”
“Had a wonderful experience with Mary from the front desk. Seldom do I send an email that's not electronic. So I always sincerely appreciate someone helping me remember where I write what on the envelope.
Thanks again”
1:30 - 5PM 9:30 - 11:30AM
49 Burlington Ave, Round Lake
Post Offices
“Maybe I shouldn't spread this around, but during the holidays, when most post offices are sheer madness, this one is usually not busy. They are only open two hours on Sat. mornings, but I discovered one year how much of an advantage it is to go here those last couple of weekends before Christmas!”
9AM - 4:30PM
475 Albany Shaker Rd Ste 9, Loudonville
Post Offices
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
1 - 5PM 8:30AM - 12PM
2 116th St, Troy
Post Offices
“My favorite local post office. Usually not too busy, I go here a lot. I like it better than downtown because there is a parking lot and (usually) shorter lines. The staff is friendly and helpful. The location is small but it's very convenient for anyone in the Lansingburgh area.”
8AM - 5:45PM
685 Watervliet Shaker Rd, Latham
Post Offices
“A working staff member gave such clear and detailed instructions on how to package the parcel,from labeling the box with necessary information to taping it securely. After preparing it, they double checked all the details and quickly sealed it, making it ready to send. I was truly amazed by how efficiently the whole process was completed.
Also, I really liked their collection of gift cards and greeting cards.”
“I was there on July 1,2023 and met the friendliest and niceness Lady clerk ! She's helped me with the package I was mailing that day. Thank you! You made my day, a month, a year. In 24 years never met anyone behind that counter as great as you are. ❤️”
“Wonderful team. Incredibly personable. Both patient and speedy. Whether it's an every day drop-off or pick-up, or a first time, people here are in-and-out in moments. Experienced staff explain, simplify and recommend the best service for your parcel, and understand budget limitations. Take the stress out of important tasks like priority mailing, insured packaging and certified mail with this branch, too. Shipping is a breeze when you're with people that treat you so well”
“Patient, accommodating and friendly staff, particularly John. I had 3 priority mail packages to send and I was with my 2 year old so I was already anxious coming in. I prepared all packages at home and prefilled the customs forms (like I usually do) to make processing at the counter “easier and quick”. I’ve always had unpleasant experiences at the post office (Jessup, Maryland) when sending 2 or more packages and had in the past been told to call ahead to make an appointment due to the number of packages I had to send which was 2-4. These particular packages needed to be sent today and I was nervous coming in without an appointment and I had my 2 year old. I was first greeted by a lovely staff member whose name I wish I got. At the counter, John was warm, friendly, accommodating and more importantly, patient with me and my daughter. I can’t thank him enough. USPS at the Nott St location provided the best customer service experience and have gained a regular customer.”
“I visited this post office recently. It was in the afternoon, the weather was beautiful, and I just had to write this review due to the incredible customer service I received. Sue was extremely helpful, kind and went out of her way to answer my questions and help me understand what I needed to get my packages delivered. Personally I would not be happy if I were stuck inside on such a nice day but she had such a gracious demeanor while going about helping customers that I wanted to leave a review. Hossain who was working with her was also helpful and I am so thankful for their hard work. I am also thankful for the extended hours at this location (open Saturdays late and also on Sundays), which they make possible, and hope they are not taken for granted, and that they get recognized for what they do.”
“A solid post office. This is a good, honest post office in my experience. I have lived upstate for a while and I feel fortunate that this is my local post office because if your local one is bad it can really be the bane of one's existence regardless of how nice a place you live.I would also like to mention that the staff here are wonderful and will go out of their way to be of assistance to you which has not gone unappreciated by me. Jacob, Maddie, and Justin (new carrier) have all gone above and beyond in assisting me during a difficult time (being temporarily displaced from my apt due to construction then being moved back) and I had to mention them.Thanks so much to Jacob in particular for going out of his way to locate, scan and hand me my mail shortly after closing one rainy, stressful day when my mail was being held... the kind of customer service you don't often get.Thank you Heritage Station for hiring friendly and high quality staff.”
“I am highly impressed with the management and staff here. The team is consistently courteous and maintains a well-structured, professional environment. Even when I had a minor concern, the office addressed it immediately. The employees were incredibly helpful, and management stepped in to ensure a swift and satisfactory resolution. I’ve been a very happy client and highly recommend this office.”
9 - 11AM 12 - 4:30PM
18 S Main St, Mechanicville
Post Offices
“Professional, helpful, and friendly service. The wait was minimal and we got everything we needed quickly. Will definitely be returning for other post office needs.”
“Polite, efficient staff and great selection of stamps, greeting cards, boxes, packing tape and bubble packages that many post offices don't stock anymore. Spacious and well organized. Great experience. Thank you-- dealing with the public across a counter is not pleasant. Nice to find a good post office branch.”
“Judith was very professional helping us with our passports on 4/29 in the afternoon. Unfortunately- she had to babysit entitled, rude people during our transaction that felt their inability to read, wait in line and follow simple instructions needed to be everyone's problem but their own. To the young punk in the Adams Heating and Cooling t-shirt, please do the world a favor and grow up. If i was a person that had feelings, I would feel bad that your mother didn't hold you enough when you were a baby but I'm not that guy. Great job Judith!!”
3 - 5PM 9AM - 2PM
57 4th St, Waterford
Post Offices
“I ship with the Waterford post office pretty frequently as I run a decently high volume ebay store, and its the closest location to my work. I have nothing but amazing things to say about everyone who works there. From the Supervisor, Simon, right down through the rest of the staff. They have been nothing but helpful and accommodating with helping me run my small side business and figuring out a couple challenges I have faced. I'm sure working at the post office can be a very thankless job. Never applauded for the millions of packages that make it on time and always blamed for the mishaps. But i would just like to say THANK YOU to everyone who works there. I really appreciate your commitment to customer service, and will continue to use your location as long as I'm in this area. Thanks again for everything, Jeff.”
“Great service by Jennifer. Although on the day of my visit the Post office was short staffed, Jennifer was attending the clients efficiently. She greeted me with a warm smile, was very patient, helpful, informative and thorough. I was able to accomplish what I needed to do.
Thank you Jennifer.”
1:30 - 4:45PM 9:30AM - 12:30PM
101 Mohawk St, Cohoes
Post Offices
“I had a package that was put in the wrong parcel locker and after I contacted them in the morning, someone came and put it in the right place for me to pick up that same day! Very helpful and kind”
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“Would like to thank Keke for the amazing service today at the clifton park location!! Always great to be met with a lovely attitude and employees that go above and beyond, making my shipping process as easy as could be. Thank you Keke!!! :)”