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“I stopped in for a wheelbarrow, rust remover and a large garbage can. Billy and Eve helped me find everything I needed. I was in and out in a flash and the price beat Amazon. Also important to mention I didn't have the walk around a giant warehouse by myself.Trying to find the stuff I needed. Highly Recommend”
“Good store. Checkout experience is always interesting here but Shayne was extremely helpful and found me what I was looking for in the back and was quick to help other customers as well.”
“I needed 4 screws that totaled $0.99. The service I received was a million times that.
Successful businesses treat the $1.00 customers the same as the $1000 customers!
Give them your business!”
“Best hardware store on the planet. You cannot walk in this place without three people asking if they can help you. They know everything about everything, and bring you right over to where the item you need is located. And they're happy to help, unlike the folks in the home Depot and Lowe's, who run away from customers at all costs. What a pleasure to have this store in our community.”
“Great shop. Knowledgeable, trustworthy, honest and fair. They have worked on all my small engines and equipment and always do a great job. Everyone who works there is very nice, helpful and approachable, especially the owner. Highly recommend this local small business!”
“This place has excellent customer service. Most of the time when I visit there are workers at the entrance that ask if they can direct you to what you're looking for. If you purchase something heavy like cement, they notify workers to help load it for you. Furthermore, never had an issue with returning things. I purchased a posthole digger that broke within a day, and was able to return it and use the money to upgrade to a better one. I also returned a backpack blower and used the money to upgrade to a more powerful model. Visiting this store is a much better experience than going to Home Depot or Lowes. Only criticism is a small inventory compared to the large home improvement stores.”
“Hey all, I had to bring in my Ecco lawn mower due to a possible battery issue and the guys here were awesome. Judd, Max and Will. They handled the entire situation with ease and no charge to help be out with a defective battery.
Very thing about it was smooth and friendly! Thank you so much for your excellent customer service!
We will definitely be back again!
Kathleen”
“Lee and the staff do a great job i did a remodel they help me with counters,flooring,windows and door they all where very friendly and courteous. And the prices where great i love going there”
“I have been going to Bridgeford Hardware for years to get windows and screens repaired. They have the basic hardware supplies for household repairs and general maintenance too. Eddie is the best! Support your local family owned stores, it's great for the neighborhood.”
8AM - 7PM
63 3rd St, Troy
Hardware Stores
“It's so nice having this store in the community. I'm able to get a lot of what I need here without having to take a drive anywhere. There's some fun and unexpected stuff here too like canning supplies, which was really convenient for me. Staff are also super friendly and helpful.”
7:30AM - 4:30PM
564 Broadway, Menands
Hardware Stores
“I see why this place gets decent reviews. The staff are very knowledgeable and helped me out with a ton of questions. Was able to make the purchase I needed. Would recommend.”
“Best place in the city for home improvement! I had an amazing experience working with Nicole, Sean and denise to do a kitchen from zero all the way to something incredible. A lot of time spent to design they don't rush you to just get you sign and pay and move to the next person, they spent as much time it needs to have the best outcome. Definitely recommended, you will get the best service, price, and quality ? ?.”
“Tom heat design team did a great job of help me with my navien hw/boiler. Very helpful in getting me the parts I needed and suggesting parts I didn’t know I would need but did need upon the install. Thank you very much.”
“I’ve only visited the Counter at Capitol District Supply in Albany a few times over the past few years, but every visit including today has been a great experience. The staff is always extremely helpful and friendly, and they take the time to make sure you get what you need. Their prices are fair, and the overall service is top-notch. I highly recommend them for anyone looking for heating and plumbing supplies.”
7:30AM - 6PM
701 19th St, Watervliet
Hardware Stores
“Between the amazing service and the fact that it feels like you are stepping back in time with the nostalgic building and layout of everything they offer,this place is awesome-Thank you Corey(I hope I got that right) for all of your help-Thank you to the young man up front,he was quick to help and super friendly-We will definitely be back.”
“The friendliest staff around! This site completely outshines others in the 518 area.
Help is always just a moment away, with staff going above and beyond to make your shopping experience exceptional.
Remember to register in the app to enjoy your quarterly military discounts—unfortunately, it's no longer on every transaction, probably due to some mischief.
Parking is plentiful and easily accessible. I only wish they offered military discounts year-round.”
“The staff is knowledgeable, professional and personable.
Their prices are right in line with the big box stores.
They were extremely cooperative and flexible with delivery.
So convenient and easy to get to especially when you live in the city.
It’s wonderful that this business has chosen to remain here.
Great Experience.”
“needed a new inducer motor for an older unit the guys at Johnstone supply orderd the right part that no one else could find . Installed the part and the unit works like new again. good to know the right people to go to with the knowledge to get the correct part the first time..
thank you”
“Garden was BUSY but they kept the long line moving efficiently & gentleman who helped me find product, assisted shopping & loading for me. W baby so hands were full and the help was above and beyond. App showed different price than in-store, Jack (garden mgmt) confirmed sale price via phone & associate honored price.”
“The employees of Home Depot at their Central Avenue facility in Albany are very helpful and courteous . I wish I had noted the employee's name that helped me .”
“I had placed an online order, my order never delivered I called corporate they called the store that my order was being filled by. I received a call the same day from Joe Krawiec he explained that it was a computer glitch he tried to fix it Joe called me back to keep me updated on what was happening but we had to reorder it, Joe guided me through the process of reordering it and made sure it was correct. The next morning he checked on it called me immediately and said that my order had been shipped and I should receive it on Tuesday, which I did!. Joe made me feel as though I was the only customer he had to deal with for 2 days! He took time to listen to me complain! I felt he understood my frustration. And he followed up with me!!! You don’t get customer service like that anymore!! Like I said he followed up the next day with a phone call!!
Thank You Joe Krawiec!!”
“UPDATE:
I am updating my review because the installers did a phenomenal job. The crew arrived on time and the communication with their team was great. The Lowe’s team can definitely do a better job at making sure that the customer is informed prior to attempting deliveries, especially with materials that if left outdoors can be damaged by rain or snow.
PREVIOUS REVIEW:
Horrible experience with doors installation. The communication is extremely poor with the store and the company doing the installation. Save your money and prevent the stress of working with such an inexperienced team. It’s a waste of time calling and taking to some many people to finally get the issue resolved. If you are getting a door installed why would the customer will need to get the items delivered when the installer can simply pick up everything at the store, doors and trim?”
“, 1/14/25.
Hello, everyone.
I am writing to revise the negative review of the Ace Hatchet Hardware Store that I posted.
At the time when I attempted to place my order with Ace, and after weeks of contacting my financial institution, and encountering further declines against my account by other merchants, I recently have proof that my financial institution sent a debit card to me, that is defective, which causes some merchants to see an error message of decline, but, for security reasons, and due to problems with the card, the bank doesn't see it on their records, causing the conflict.
Last week, I contacted Ace, and they agreed to accept another form of payment, and delivered my order, and were accommodating by phone, which I sincerely appreciate, and am completely satisfied with the purchase, and their willingness to provide assistance, despite the misunderstanding, that was not their fault.
Currently, I am working with my financial institution, and requesting that they investigate their error, and replace the defective card to prevent further conflict.
I want to retract my prior negative posting, and thank Ace and their manager. I appologize for my misjudgment, and regret my error. I rate Ace with five stars.
I have recently received a message from Ace that their Tech Support department is currently working to resolve the accessibility issues with their mobile app, and website, which I also appreciate.
Thank you.”
“Alex and Chance were incredibly helpful! We had a great experience purchasing a Weber flattop and smoker. They were extremely knowledgeable about the products and took the time to make it a truly great first-time customer experience. We’ll definitely be coming back here going forward!”
“Cara in Latham and Jeff in Albany are why I do business with Herzog's paint. Above and beyond service. I can ALWAYS count on getting my job done. See you soon. ?”
6AM - 10PM
579 Troy-Schenectady Rd, Latham
Hardware Stores
“They are amazing! The Thor gas range I bought that they wouldn’t fix under warranty… Home Depot didn’t bat an eye, six months later they are refunding me and picking up this hunk of junk. I will be buying a new gas range from Home Depot, just not THOR!!!”
“They are amazing! The Thor gas range I bought that they wouldn’t fix under warranty… Home Depot didn’t bat an eye, six months later they are refunding me and picking up this hunk of junk. I will be buying a new gas range from Home Depot, just not THOR!!!”
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“Terrific service from Al, Dave and team in picking up my snowblower, repairing it, doing a tune up and returning it to my home! Thank you very much! I’ll definitely be working with you going forward.”