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“The manager, April, is always very nice and not as “pushy” as some of the other employees with trying to upsell services. While I know corporate probably has a set of service goals they “encourage” their employees to try force on customers, she’s always trying to explain why it should be done and if it can’t get done right away what you as a customer can do until you feel comfortable getting the service done. Honest mechanics are hard to come by, so when you find one you try and stay with them. As long as she’s at this location, I’ll keep bringing my car to her and her team and will continue to recommend this location to friends and family.”
“Engine light was on for over a year. I had to go back to the BMW dealership 6 times and the light kept coming back so I tried Whalen since a friend said they were amazing. The light hasn't been back since I got my car back, I almost forgot what it was like to drive without it staring at me. Donna was amazing and she offered so much help and explained everything clearly. Everything was written down on the invoice. She also followed up to see if the light came back on.Service: Engine repair”
“My new Frontier died and was off the road for a month due to some issue with a part that went bad. Required multiple reorders. Under warranty so the team gave me a brand new rental Rogue off the lot, and communicated regularly over an entire month. All in all it was fixed. Would’ve been faster if the factory had its side of things together. Solid service center all around as always. Chad is the man.”
“These guys were great! I came in for an inspection renewal late on a Friday. Very nice people and quick service even with a full waiting room. They didn’t try to upsell me on anything which I always very much appreciate.”
“The staff was fantastic and treated me with respect and kindness. The woman that cashed me out was beyond helpful and friendly. I will definitely be returning as a customer”
“I came in I on a busy saterday for an oil change and state inspection. I was offerred additional services, a brake flush and antifreeze change, which were much needed, and I am thankful no shortcuts were taken on account of the high work volume the techs were experiencing. Great job peeps! Thank you all much!”
“This Valvoline is by far the most friendly one I’ve been too. From the pleasant greeting on the phone to the frantic in person interaction. Not just one of the employees but all of them. The manager Maria is amazing and explained everything in detail prior to performing work and was extremely pleasant and smile throughout the entire visit. Customer service like this is hard to find but at this Valvoline it’s second nature and you truly feel the customer comes first. Week done to you and your team Maria.”
“Customer service was good. The job took way longer than it should have but I was provided with a discount for my troubles. For that reason, they get 5 stars from me!”
“First time here and had an incredible experience! My brake lights were suddenly out so I called ahead to make sure they had the bulbs in stock (corporate customer service was very helpful).. They don't take appointments so I was nervous I would be waiting for hours or it would cost a ton, but it was a breeze from the moment I drove up!.. They greeted me outside, directed me to the correct door and were replacing the lights within 2 minutes. I never had to leave my car. The total cost was extremely reasonable and exactly what they quoted me when I called ahead (under $40 TOTAL for two lights). The techs were super nice and very professional. Thank you Tommy and Shawn! You saved me a lot stress during the holidays.”
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“I called today to get tires for my Son's car Customer service Experience On the phone and in person.Very Helpful Great customer service Today.Set of 4 tires Installed within1 hour.So far tires are riding smooth. My sons can feel the difference.Which allowed us to do some grocery shopping.”