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“If I could give 5+ stars, I would! They were incredibly attentive and helped me resolve a stressful phone situation quickly and efficiently, all while finding the most cost-effective solution and making sure my needs were met. They truly went above and beyond, and I can’t recommend them enough—you’ll be in great hands!”
“After dealing with incompetence at Roosevelt field tmobile, I went to East Meadow location. Two Kevins managed to help me in less than 2 mins. Roosevelt field just kept trying to pass the buck to Samsung. They had me go back and forth 4 or 5 times, aggravating me further. So thank you Kevin and Kevin!!
Katrel was so helpful! My son's phone was broken and we wanted an upgrade as well. Another employee told us that we had to call the insurance company, send the phone out, wait for it to come back fixed, THEN go back for the upgrade; in order to.get the full trade i amount. I needed my son to have a phone because it's the only contact I have with him when I'm at work. The old one wasn't holding it's charge, so waiting was not an option. We went back to tmobile the next day and Katrel gave us different options. We were able to get the new phone that same day, without the extra steps; and without any extra fees. I paid for their 3rd party service to fix the phone for the same amount my deductible is, if I had to mail the phone in.
So, thanks so much to Katrel! He's very pleasant to deal with as well and being helpful.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Both my husband & myself came to East Islip store. Joseph walked through all of our options & it was a very pleasant experience. He delivered on all that he said in a timely way. Very pleased. ?
Update: It is now 3 years later and we are purchasing new devices with Joe again and the service was still exceptional. Joseph gave us all our options and did not push and that is what we love the most about him. We purchased 2 new phones and an iPad from him and he made sure to spend the time with us to see we were signed back in to all our accounts. Joseph is a tremendous asset to Verizon. We were very great full for his time he spent with us.”