Ide Volkswagen is a dealership that aims to make the car buying process easy and fun, operating with a philosophy to be fair and honest. The experience for customers can vary significantly. Many report excellent customer service and complete professionalism, with some driving from far away to receive help for serious problems. Repeat customers highlight the sales team's knowledge and enthusiasm, particularly for specific models, and note the dealership's competitiveness in finding and pricing desired vehicles. The service department is a go-to for many, praised for friendly and knowledgeable staff who take pride in their work, with specific mention of helpful service advisors and excellent follow-up from management. Customers appreciate having Volkswagen-trained mechanics work on their cars. However, other reviews describe terrible service and terrible customer service. Some customers report having many small problems with a purchased vehicle, issues not covered by warranty, and frustrations with repairs not fully addressed. Criticisms include long wait times for service appointments and a feeling that the staff is not friendly or understanding of faults. These customers express a loss of trust, choosing to take their car to a different dealership and not recommending Ide Volkswagen, stating they feel the business is struggling and pushing cars out without thorough inspection.
Sydney in sales was helpful, professional, and easy to work with. She made my experience simple and actually enjoyable!
January 2026
I'm very happy with my new car, Jetta Sport, I have been doing business with Ide Volkswagen for more than ten years, very happy with their service and the attention.♥️♥️
January 2026
Leaving work a series of emergency lights flashed on my dashboard. I was close to Ide so I dropped in unannounced. Noah took me immediately. Ide was able to repair my car without an appointment. Ide service is outstanding !
