Ide Volkswagen is a dealership that aims to make the car buying process easy and fun, operating with a philosophy to be fair and honest. The experience for customers can vary significantly. Many report excellent customer service and complete professionalism, with some driving from far away to receive help for serious problems. Repeat customers highlight the sales team's knowledge and enthusiasm, particularly for specific models, and note the dealership's competitiveness in finding and pricing desired vehicles. The service department is a go-to for many, praised for friendly and knowledgeable staff who take pride in their work, with specific mention of helpful service advisors and excellent follow-up from management. Customers appreciate having Volkswagen-trained mechanics work on their cars. However, other reviews describe terrible service and terrible customer service. Some customers report having many small problems with a purchased vehicle, issues not covered by warranty, and frustrations with repairs not fully addressed. Criticisms include long wait times for service appointments and a feeling that the staff is not friendly or understanding of faults. These customers express a loss of trust, choosing to take their car to a different dealership and not recommending Ide Volkswagen, stating they feel the business is struggling and pushing cars out without thorough inspection.
The staff at Ide Volkswagen is always kind and helpful. The work is always complete in a timely manner.
September 2024
We drove up from Long Island and had a serious problem with our Jetta! Thank you so much Joe and Noah for amazing customer service! Complete professionalism!! Highly recommend! ⭐️⭐️⭐️⭐️⭐️ Thanks so much! Paul & Marie Long Island NY
September 2024
Katie was so helpful! She made sure I understood what was needed with my car!
