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“I called Greenlight about 2 hours ago regarding the wires were pulled down when a tree fell. They sent Ernesto out within the hour. He reattached the wire to my house without any issues. He was kind and courteous! Giving Ernesto and your company an A+++++ rating!!!!”
“All Choice Connect made the whole process simple. Quick setup, no hidden fees, and the internet has been reliable since day one. Exactly what I was looking for!!!”
“Haley was exceptional. She took the time to clearly understand my issue, explained everything in a way that made sense, and helped adjust my plan and products exactly the way I wanted. Truly appreciate the care and attention. Big thanks! ?”
“My family went to this location on 2/14/2026 at around 10am to get new phones and switch from Verizon to T-Mobile. Customer Service at this store was excellent there were three staff members working and they all were extremely helpful and kind . I will continue to go to this location due to it’s customer service.”
“I had a great experience with Spectrum at the Webster location. I’d like to thank Jake Montgo, he’s a manager at another location but came to help out that day. My daughter & I left with a great deal for Christmas at a great price. Thank you for your hospitality and patience, Jake! You daaa bomb dot com! ♋️??”
“Huge thank you to Vin yesterday! My family came in to switch from AT&T to T-Mobile and he was so patient with us! We were in for 3-4 hours and he was so friendly and helpful! Thanks Vin!!”
“Super-great experience! The manager and an associate, Petra, greeted me as I entered and were both very friendly and helpful. Petra was a rockstar as she squared me away with a new phone, answered all my questions, and provided an awesome overall experience. I think Petra should get a raise! This T-Mobile is tip-top.”
“Everyone knows dealing with getting or changing phone plans can be stressful. That being said Melvin and Gino were amazing at assisting me with my situation ( it was not an issue caused by T-mobile). These 2 reps did not even make a Commission, by helping me.This is a breath of fresh air not only for dealing with cell phone services, but also gives me hope that customer service can be what it once was. Thank you for great service at your Eastview Mall location.”
“Leaving this review to share that store specialist Justin J stayed late to assist me in getting my wife a new phone. I appreciate the staff helping especially right before Christmas. 5 star costumer service.”
“I've had NYSYS residential wireless for several years with consistently reliable connection and service. The price can't be beat and their customer care is responsive, friendly and professional. Highly recommend.”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“Dee, at the Eastview Mall store, was excellent and very patient. He was a delight to work with. We spent close to 3 hours getting everything changed from my old phone to my new phone. The hardest part was getting the SIM card activated on my old phone.”
“Today I met the most amazing sales specialist for a Verizon Samsung product. This young man Ryan C helped me with multiple problems that were high level for me regarding my bank and getting back into it and deleting old information from Google for me. He wouldn't quit until he solved all my problems which only took 10 minutes believe it or not! He was stellar. He deserves a raise and a promotion. I will definitely be coming back for this excellent service.”
“Good service here. Offered a tech solution to my son's phone rather than selling merchandise s new one which would be outdated in a month. Will return when time comes to upgrade!”
“We have 7 lines on our plan so I am constantly in need of something. This location is super convenient! I love having somewhere to stop into in person, and Alissa has been so helpful the last two times I have been there! I opened a new line and was transferring someone else's number from Spectrum to my Verizon plan. It wasn't working at first and Alissa gave me her number when I left the store to make sure to follow up with me and see it through. She was so thorough and helped until the issue was resolved. The second time I went in, my husband's phone had just stopped working. I went in to upgrade, I was paired with Alissa again, and again, it was an amazing experience! She's top notch for customer service! I have to go in today for my daughters phone and I'm hoping she's there! Everyone in this store is really friendly both times I've been in. They all seem knowledgeable about the phones and the services.”
“After a very annoying 4.5 hours dealing with customer service and billing via telephone this morning, and being given the run around over an online order I placed that nobody was able to find or give me any info on, I walked into this store incredibly frustrated.It took the guys two seconds to find the order and let me know what was going on and attempt to help me. While I did not end up with the device I wanted to purchase, and am a little frustrated that the online rep gave me some bad information, the employees at the Holt Rd store were great!Edited: I have since found out that the financing issues were due to someone I spoke to on the phone voiding a payment but not my order, so my account appeared to be over my financing limit. However, with the order canceled, I should have been back UNDER my financing limit and able to make the purchase. So just a fail all the way around. I still rate the store 5 stars because they couldn't possibly know the entire rigamarole that was done to my account before I got to them.”
8:00 AM - 5:00 PM
7890 Lehigh Crossing, Victor
Internet Service Providers
8:30AM - 11:30PM
1077 Michael Dr, Webster
Internet Service Providers
“Called on February 26th
Service installed on March 1 ontime
I've had no outages so far
I had no issues.
Thank you frontier.”
“Greenlight sent a Lantek technician to install the inside portion of our high speed fiber line. He arrived in a snowstorm as the electricity went off on the entire street. No matter; he got to work sussing out the situation and prepped everything just in time for the power to come back on. He was friendly yet professional, funny and informative. In spite of the snow drifts and the snow falling like crazy, he was careful to keep his feet and the floors clean. Very happy with the work and with his advice on a router purchase.”
“Walk-In helps right away. Employee showed me a where to pay my bill. How to use the machine in and out in under 5 minutes. Wish it was a lot closer to home but easy process. Can you not put a kiosk in the Walmart in Chili? Just wondering.”
“So stopped by was Greeted signed in little busy but wasn't going nowhere texted who I was with letting them know that I'm waiting which wasn't that long was seen and helped also all questions was answered keep up work thank you?”
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“I had the good fortune to have Jon Sturgis at the East Rochester Spectrum Store help me. He answered all my questions, transferred my data, set up my spare phone number and made my day! Thank you Jon and thank you Spectrum for hiring Jon...”