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“I called Greenlight about 2 hours ago regarding the wires were pulled down when a tree fell. They sent Ernesto out within the hour. He reattached the wire to my house without any issues. He was kind and courteous! Giving Ernesto and your company an A+++++ rating!!!!”
“All Choice Connect made the whole process simple. Quick setup, no hidden fees, and the internet has been reliable since day one. Exactly what I was looking for!!!”
“Superior service. Zhamir took great care of us and got our account all figured out, numbers switched to new devices, plan switched, saved us money and found us discounts we were missing. I moved my daughter to college from out of state and may never visit my local TMobile again and just wait when I visit her because he was that good.”
“Ty was very helpful in getting our sim cards set up on a Saturday; he was partially alone and compassionately accomodated an older woman who interrupted our service a few times in need of help. Evana, who handled the rest of our set up the next day, went ABOVE AND BEYOND. So friendly, so easy to talk to, extremely knowledgeable, and made us feel comfortable! Google Fi was a nightmare because they lack people like Ty and Evana, who show up everyday and do their best. Thank you two, from three ROC->ALB transplants who were reminded Rochester has some great people in it.”
“Huge thank you to Vin yesterday! My family came in to switch from AT&T to T-Mobile and he was so patient with us! We were in for 3-4 hours and he was so friendly and helpful! Thanks Vin!!”
“I've been having issues with my phone for months, and just didn't make the time to do something about it. Today, I had enough, and went to the closest T-Mobile near me to try to get some help. Not only did I have great experience with every employee in the store, but the gentleman who assisted me was professional, quick, friendly and went above and beyond. Not only was my problem a quick fix, but it didn't even cost anything! I'm very thankful for the help, and I'm just left feeling like an idiot for waiting so long, lol. Thanks again!”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“I've had NYSYS residential wireless for several years with consistently reliable connection and service. The price can't be beat and their customer care is responsive, friendly and professional. Highly recommend.”
“25 year Verizon customer, but not anymore. You have to check out T-Mobile including their amazing home internet. Ask for Eric who a genius!! Great service, great product and great price!!!”
“It's a cell phone shop so nothing out of ordinary once inside. Customer service was great, their was plenty of employees to help with questions. Very polite. Clean shop.”
“I went to the Henrietta location to get my phone checked out. Can I tell you how pleasantly surprised I was. The service was AWESOME. Andy (a young lady), a very knowledgeable, friendly, and thorough, younglady, assisted me. She is definitely an asset to Spectrum. I will be back. Donna”
“I went twice in a week. First to buy a phone and change service and second time to transfer old phone to new phone. The clerks who worked with me were awesome, the others not so much. During my first visit I was the only customer and three of the clerks were clowning around, being noisy and they made it hard for me to hear and it was distracting. I said something to them about that and the noisy one acted put out. I found their behavior to be quite rude and unprofessional.”
“Employee was very patient explaining phones and plans to me. Listened to what I was interested in and looked to find best deal for me. A little hard to find but I would recommend stopping in if you need new cell phone or upgrading.”
“Romel was super nice, super fast and all around just a great person to deal with. I just wanted to give a huge shout out to him. customer service goes along way and your sir did a great job.”
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“Tony is an awesome employee and I go back to Verizon just because he's helped me so many times over the past 3 years. The new location looks amazing and easy to access from the road.”