Van Bortel Ford, Inc. is a highly regarded New and Used Car Dealer located in East Rochester, NY, with a reputation for excellent customer service since 2001. The dealership has earned multiple accolades, including the seven-time Ford President's Award and the 2016 Time Magazine Dealer of the Year. Van Bortel Ford offers an extensive selection of vehicles, including popular models like the Ford Focus, Mustang, and F-150. Customers appreciate the honest and upfront pricing, which eliminates haggling and fosters trust. Many have praised the friendly and knowledgeable sales staff, particularly highlighting the exceptional service provided by a salesperson named Dan Happ. The QuickLane service department also receives positive feedback for exceeding customer expectations. Overall, Van Bortel Ford is known for making the car-buying process enjoyable and straightforward, encouraging repeat business from satisfied customers.
I needed warranty work done and this location couldnt get me in until after my warranty date. They worked with me getting a write up done and got me in the earliest they could. Their shuttle service is wonderful and they did a fantastic job fixing it with no issues whatsoever. Highly recommend them!
September 2026
Good service. Work was done in a timely fashion. The ford advantage program Is great. As you accumulate points, your service may not cost you anything - which happened to me on my last visit. The staff is very courteous.
August 2026
Everyone was courteous and efficient. Excellent experience.
