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“Danny was fantastic 10/10 customer service.
I came to buy a new phone which always seems to be a hassle. Not this time. Danny was clear about everything and had n problem going through the plans and add-ons. Some more than once. Very paitent. Very kind. Definitely puts heart into everything he does.”
“I stopped by to ask a question about using an international SIM card on my iPhone 12. John was fabulously knowledgeable, patient, and helpful, and transferred my regular number to an eSIM so that I could use the other SIM card in the physical SIM slot. Great service!”
“Love going here. The staff is great. They are patient and resolve any issues you might. Mine was replacing a broken phone. They helped me order it, and set it up when I received it.”
“I purchased a new phone a little over a week ago and I had an accident and my toddler dropped my phone and shattered my screen. I was absolutely furious and so frustrated and then I decided to take my phone in to the store. I met the manager at the location and his name was Hamza I believe but he said I can call him Mike. I very upset that my screen was shattered but I was also furious walking into the store knowing I have to spend more money. It was like Mike knew how I was feeling and he was just so kind and showed so much empathy to my situation. The store was pretty busy but he looked at me and told me to return in 30 minutes to pick up my phone. I returned to the location about 20 minutes later and Mike got up and told me that my phone was ready. I was absolutely shocked and obviously very happy at how fast he repaired my phone and it has been working now better than ever. I would absolutely be recommending this location to anyone that I know because of the kind treatment I received from the manager Mike. There should be more people like him managing stores like these. If it was possible to give more than five stars, then I definitely would be giving more. Thank you Boost mobile but most importantly thank you Mike for your hospitality! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️❗️”
“Spectacular service. CeCe the associate spent much time with me to discover the best phone for my use. Manager came along during transaction and searched for promotional values. He found a $500 Samsung phone for me that would have a net cost of $100. Best experience that I had this year in any retail store. This store is Inside the Galleria, not the one on route 9.”
“Anthony and Allie did an excellent job helping me with my phone and providing information about internet. They worked to make sure I was able to get the right discounts and the phone that fit my needs. Everyone that works here seemed very friendly and helpful as well.”
“E was an amazing representative. Helpful, kind and responsive. E went above and beyond to make sure I knew which products would serve me best and went out of the way to make sure I had all of the information I needed. Thank you for a great experience with Optimum, E.”
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“I came to get my eSIM transferred (my phone was fried so I couldn't do it online). Not only was the staff patient and attentive to the very many people that were there first thing in the morning, but Monica was fun to work with and extremely knowledgable. She was able to seamlessly multi-task, moving between the staff and customers, making everyone feel heard. Verizon is super lucky to have her!”