“I had an excellent experience at Russell Wireless. The sales rep who helped me was outstanding. He assisted me right away with switching phone carriers, made the entire process quick and stress-free, and was incredibly patient from start to finish.
He took the time to explain everything, answered all of my questions, and walked me through each step to make sure everything was set up correctly. It’s rare to receive this level of customer service, and I truly appreciated his professionalism and kindness.
If you’re looking for knowledgeable, friendly service, I highly recommend Russell Wireless!”
“I'm so please with the excellent customer service that I received, and some of the fabulous promotions that are available at this location. I'm going to be adding 4 more lines , the promotions are unbelievable ? thank you Joshua & Hailey”
“Love going here. The staff is great. They are patient and resolve any issues you might. Mine was replacing a broken phone. They helped me order it, and set it up when I received it.”
““Brian was very helpful and provided excellent customer service. He was knowledgeable, patient, and made the process easy. I truly appreciate his assistance.””
“Spectacular service. CeCe the associate spent much time with me to discover the best phone for my use. Manager came along during transaction and searched for promotional values. He found a $500 Samsung phone for me that would have a net cost of $100. Best experience that I had this year in any retail store. This store is Inside the Galleria, not the one on route 9.”
“I came to get my eSIM transferred (my phone was fried so I couldn't do it online). Not only was the staff patient and attentive to the very many people that were there first thing in the morning, but Monica was fun to work with and extremely knowledgable. She was able to seamlessly multi-task, moving between the staff and customers, making everyone feel heard. Verizon is super lucky to have her!”
“Anthony and Allie did an excellent job helping me with my phone and providing information about internet. They worked to make sure I was able to get the right discounts and the phone that fit my needs. Everyone that works here seemed very friendly and helpful as well.”
“E was an amazing representative. Helpful, kind and responsive. E went above and beyond to make sure I knew which products would serve me best and went out of the way to make sure I had all of the information I needed. Thank you for a great experience with Optimum, E.”
“The staff at the store is extremely helpful not pushy for their sales and they spend a lot of time with the customers. Great experience. Great staff great service. Highly recommend”