Appliances near Gates, NY

“My questions were answered and received the help I needed about my purchase prior to deciding on what I needed. The whole trip was pleasent and got all I went for in one trip with their help”

“The team was very professional and installed our fridge quickly and also helped move the old fridge to our garage. They made the process very easy, and made sure everything was set up correctly.”

“We are very pleased with our recent purchase of a stove and refrigerator from Charlotte. Our salesperson, Anthony Jr., was knowledgeable, friendly,, and attentive to our needs. We were especially concerned because we were replacing some build-in units, and site modifications would be needed. These were handled expertly by Rob, so that the stove and fridge would slide in perfectly. Mike and Rick made the delivery and installation. They were efficient, knowledgeable, and courteous, and politely answered all our questions. We were in good hands from start to finish!”

“Wondering where to go where the customer service representative/salesperson will do their best to find what you need, what will work out best for you and your space, at the best price - who really knows the appliances and has made it her business to learn everything possible about them? Look no further.
Charlene Aguglia is that rare gem of a salesperson. She takes her job seriously enough to learn everything needed to help you. I was lucky enough to be helped by her earlier this year and though I have moved to Victor, NY I wouldn't want to deal with anyone else but her and drove the distance in order to have her help and guidance once again. Charlene is earnest, honest and knowledgeable and makes the whole process easier. To top it off she's easy to relate to and just all around wonderful. Thanks Charlene, I really appreciate you.”

“Great neighbors, i use to drive 18wheelers, they very nice patient, whenI was back up docking, for some reason , I think about this place GREECE AREA ALL TIME, i think it's because it was the home of kodak NO polar picture haha samsung polaroid ! Okay, I've been in Rochester many times in the snow.It is cold.”

“Great service, well stocked with varying materials, free classes if you purchased your machine there.various types of machines for sale. Staff very helpful.
Love this store. I have been going there for years”

“Kaylee in customer service was very helpful!

I had ordered flooring with vinyl tile and ranch trim. Because the trim wasn't in stock, the whole order was canceled. To get the tile delivered in time, I had to pay a $79 delivery fee.

After contacting Kaylee in customer service and explaining the situation, she refunded the $79 delivery fee.

This seems small, but after recent deaths in our family and needing to sell multiple houses to buy another house, we need every penny.

Thank you Kaylee!”

“Great quick service. The sewer snake didnt have the attachment I needed but it was likely due to the size of the snake I got. Ppl were helpful and nice to deal with.”

“We just had a Generac installed at our home. What a wonderful experience it was! The whole crew did a fantastic job and they had some obstacles! They had to drill through rebar, which was totally unexpected. They cleaned everything, inside and out. Can’t compliment them enough!Service: Installation”

“Very quick service. The wrong item was delivered but they quickly resolved the mistake with one phone call. Very nice to do business with. Extremely good at explaining the product details”

“I came into home depot looking for a particular size,style and stainless steel refrigerator. Couldn't find one. That's when lorena jewett went to the computer and showed us many refrigerators. We selected one. She set us up for delivery. She was very helpful,patient and courteous. Thank you lorna jewett in the appliance department.”

“I recently bought myself a dryer because my old one was squeaking when it would run & was on its way out as it needed multiple runs to dry a load. The seller in the store Christopher was fairly friendly & easy to work with but delivery took longer than I was originally told when I first started looking at buying one. I was told it could be delivered within 1-2 days after purchased. Except I waited a week before first delivery day was open. LIE NIMBER 1…but Ok not a huge problem -mine still works right ? Then delivery day comes, the window of delivery given was between 1230-230p mine didn’t come until 245, ok again no big deal not that far off , except the delivery guy was short & rushed, he had a young/child with him as his partner for delivering (again no big deal could be to get early experience…) I was also told when I purchased the new one, that the hosing /vent would be replaced & when I asked the delivery guy (the adult) about the hosing & that he was going to replace? He said oh “no” that my “hosing is way too long, they only replace up to 8feet” & that I’d “have to hire a hvac company to reinstall vent hosing to be snug to ceiling”very short with responses & almost annoyed. I don’t have a man in my life or this house who can do things; I’m a single mom of 3 kids. I have to pay people or learn to do things myself … buying a new dryer I thought & was told they would take care of the loose hosing to my dryer. NOPE LIE NUMBER 2. Then he leaves without even saying everything is set etc. he had me sign but was then was going to check the vet blowing outside (they run dryer for 40 mins after installation to burn oils apparently) but he went out to check the vent & never came back. Just left. Apparently we were the last stop of day so he was eager to leave except I paid just as much as everyone else & deserve a good delivery experience, not have it rushed. I used dryer once to dry my newborns load (small load/small clothes) & it dried fine, I ran it a second time with another small load of whites & it didn’t dry, there is a code on dryer “d80” when I look up what this code means it says there is a blockage somewhere of 80% or more & could be a fire hazard so it shuts off. Odd when the delivery guy was supposed replace hosing & check the airflow & never came back inside. I called Orville’s & was transferred 4 times & everytime nobody knew who I was or what department I needed … so I repeated my issues 4 times & finally the lady tells em tomorrow delivery can stop by & take a look. So here I sit & wait with no dryer & a house of 3 kids. I need a working dryer & washer with a house full of kids& dogs … unbelievable. Not happy at all. & a shame bc I’m a first time customer !! You’d think they would want to set the bar high with their first time customers but nope. Been a headache since scheduling delivery. Orville’s dropped the ball on me !!! Very disappointed & not happy right now

UPDATE!!!!!!!! :
They scheduled delivery service technician to stop by & “look at the issue” I was having. August was his name this time & he totally rectified the situation. My dryer is so far working as it should & don’t suspect having issues going forward with dryer or vent-hosing.. Thank you August!!!”

“Love this place. The staff is always helpful. The staff in the paint area are extremely helpful. They helped with the correct paint i needed and also supplies that I might need.”

“Wonderful staff!
Shout out to Daryl who sold me the phone, very knowledgeable and quick to help.
Micheal and Jorden who helped me set up the phone, they were personable and incredibly helpful.
Also shout out to Wesley who is the magic man with tech.
Service 10/10”

“I HAVE HAD THE BEST EXPERIENCES WITH THEM FOR THE LAST 2 YEARS NOW STAFF IS EXTRA POLITE I HAVE BEEN A 20+ YEAR AARONS CUSTOMER SINCE MY HOMETOWN OF ORLANDO FL BUT THE SPENCERPORT LOCATION HAS TAKEN CARE OF ME OUT OF 2 OTHER LOCATIONS WHICH WERE BTW AWFUL IN ROCHESTER. BUT @SPENCERPORT THERE ARE 2 MALE MANAGERS (SORRY I DON'T REMEMBER YOUR NAMES) VERY HELPFUL PROFESSIONAL TO MY RECENT INTERACTIONS THANK YOU GIOVANNI IS SUCH A SWEETHEART HES PATIENT GREAT CONVERSATION KNOWLEDGEABLE ON WHAT I WAS LOOKING FOR PRICE/PRODUCT WISE I APPRECIATE YOU LOVE MY 2 DELIVERY DRIVERS WERE SO KIND THEY TRULY HELPED ME DAY OF MY DELIVERY GOT EVERYTHING EXACTLY WERE IT NEEDED TO BE & THAT WAS SO SWEETHEART SOMETHING IMPORTANT WITH ME AS WELL BCUZ I AM DISABLED & HAVE NO HELP THANK YOU TAYVON & SHAWN I HOPE YALL PRAISE YOUR EMPLOYEES BUT IM SHOWING MAD LOVE MUCH RESPECT AND TO THE YOUNG LADY WHO CALLED TO SET MY DELIVERY UP (NELLY) GIIIIIIRL LEMME GIVE YOU YO FLOWERS SHE WAS EVEN POLITE IM FROM FLORIDA SO XCUSE MY SOUTHERN TWANG MY LINGO IS MUCH TOO DIFFERENT LOL BUT SPENCERPORT YALL DID YALL THAAANG ...”

“They are always very good at helping and finding what it is are looking for. They are also willing to find what you as brand making sure it's out of the box.”