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“The staff at the Dunkirk/Fredonia store were SIPER!!
The young man and the checkout staff really tried to help me find the special puppy food we need for our new 9 week old ShihTzu.
They even found another Tractor Supply that had it in stock! This is the great customer service !!!
Thank You”
“They didn't have what I was looking for (single combination wrench of a specific size rather than a set of wrenches), but the helpful staff found some alternatives and also suggested other nearby stores that might have it.”
“Went in to buy a Liberty Pump to do a sump pump replacement and had a specific model in mind which wasn't in stock, but their staff quickly found basically the same model in a lower HP which was properly the appropriate choice to begin with.They helped me pick out a check valve and even read my mind and brought out the brick platform that I was about ask for.For a first time homeowner, felt a little intimidated going into supply shops that seem to mostly deal with professionals who know exactly what they need - But had a very pleasant experience and expect to return for my future plumbing supply needs.”
“Shane came out to fix our garage which had gotten stuck and the cable came off. He was super quick and knowledgeable and fixed it in no time. Very reasonable price compared to the other company that quoted me.
I would highly recommend alliance door for your garage repair needs.”
“The tools are the same quality as stuff you get from home Depot. It wasn't always like that but they've improved. The power tools have improved as well. You can get a gigantic k-bar for like $10, and an oogahorn to replace your boring car horn for a 1999. All you have to do is mount it and put a bigger fuse in. You can get all this stuff while you're actually getting stuff you need all under one roof. It's kind of set up like a casino though. Never figured out how they orientate things but that's okay.”
“One of the few staples left in Rochester...its a shame that there arent more mom and pop establishments left. With the large companies the personal interaction is missing! Love this place”
“I mean let's face it- this place is amazing and has one of the last publicly accessible groups of professionals/experts; plus are all reliable. Also, many great tested products, EPIC hardware section, and who else does full faucet internal component repairs/retro-fit/new-fit (?) Not many.”
“I am a Set Decoration buyer for movies and television, based in Toronto, Canada. We LOVE Historic Houseparts! We count on them for their reliable advice and solutions for our period sets. This week I needed several very plain 1950s bathroom and kitchen sink faucets. Kathy did some research and found the most perfect, unadorned 50's-shaped faucets for us. As well, she made sure that they were rush-shipped so that we could meet our always-unreasonable deadlines!Over the years we've used Historic Houseparts for fabulous vintage door hardware, hard-to-find window hardware, vintage lighting...They are always a wealth of information and can help us figure out how to retrofit something into a tricky location where we aren't able to alter the existing structure of the building. Thanks Historic Houseparts - you guys are the best!”
“Paul fling was very helpful answer all my questions in designing the kitchen even helped us pick out faucet appliances that will help us to our needs. Home Depot is very lucky to have as an employee.”
“This is an old-school business with a great website. Don't expect a fancy storefront with slick confirmation of your order. When I called to confirm, Mike answered the phone and did confirm my order. It shipped out the next day, again with a personal email with tracking number. Refreshing to do business with a real store without call centers, or other trappings of modern online commerce. Keep up the good work, Mike!”
“I came into home depot looking for a particular size,style and stainless steel refrigerator. Couldn't find one. That's when lorena jewett went to the computer and showed us many refrigerators. We selected one. She set us up for delivery. She was very helpful,patient and courteous. Thank you lorna jewett in the appliance department.”
“Came here to check out their selection of window blinds and to see how they actually work. They had a nice set up with a few different models to try out. Found out they offer more colors on line than in the store. They are able to customs cut the blinds in store if needed. Good to know! The store has so many home items and a fair price. I was checking out their garden, hardware and carpet areas. Definitely a great place to shop when updating your home or yard. Staff was very friendly and greeted me more than one occasion. Located on west ridge road, parking lot was busy but it was a Saturday...”
“Called to check on part availability for an 1/2 NPT Female to M22 Metric Male. Very pleasant assistant confirmed they didnt have the part. After I explained further what I needed she not only found alternate sources online but called the vendor of the existing faucet to determine an alternate solution. While it didnt fully work out - above and beyond my best expectations for service.”
“Love this place. The staff is always helpful. The staff in the paint area are extremely helpful. They helped with the correct paint i needed and also supplies that I might need.”
“Awesome! I just purchased new toys. In addition, I was lucky to find some paper towels!!! Which I can’t believe as PT is still scarce. Now I look forward to chores. yeehaw!”
“They have what you need, usually when you need it. Recommend to reserve what you want if you can. Staffing is an issue at times, as they can be busy or are not present when needed.”
“I want to take a moment to recognize Dan G. in the Kitchen Department for his outstanding customer service on Saturday, 2/14/26. Dan truly went above and beyond. Instead of simply relying on the computer system, which showed that two kitchen sinks were in stock, he physically checked the inventory himself. His initiative saved me time, frustration, and potential delays with my contractor during a full kitchen renovation. That level of care and attention to detail is rare and deeply appreciated.
I would also like to recognize Supervisor Mike for stepping in and helping facilitate a seamless purchasing process when I was under a time constraint. His professionalism, responsiveness, and willingness to problem-solve ensured that everything moved forward smoothly.
Both Dan and Mike demonstrated exceptional customer service, teamwork, and commitment to the customer experience. They are true assets to the company. Thank you both for making a potentially stressful situation much easier.”
7:30AM - 5PM
1600 Lexington Ave Suite 344, Rochester
Hardware Stores
“Entrance for Prime Source is on the east side of the building door, says 346. The first door is the exit, go a little past, and the entrance will be on the right. You will u turn into the building, and the door opens automatically when you get close. There is only 1 dock door working, so I would check in before pulling the truck in. The forklift operator was very efficient and unloaded me in 20 mins for 21 pallets.”
“Lowe's always appears cleaner than it's rival which is why I prefer to shop here. Also, my one big ticket item I was looking for was cheaper here and they had inventory. Kudos!”
6:30AM - 4:30PM
845 Maple St, Rochester
Hardware Stores
“I hadn't visited this shop in a while and encountered a payment issue yesterday. The staff/owner was exceptionally helpful and went above and beyond to resolve it. Excellent service!”
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“My questions were answered and received the help I needed about my purchase prior to deciding on what I needed. The whole trip was pleasent and got all I went for in one trip with their help”