Appliances in Rochester, NY

“The team was very professional and installed our fridge quickly and also helped move the old fridge to our garage. They made the process very easy, and made sure everything was set up correctly.”

“We are very pleased with our recent purchase of a stove and refrigerator from Charlotte. Our salesperson, Anthony Jr., was knowledgeable, friendly,, and attentive to our needs. We were especially concerned because we were replacing some build-in units, and site modifications would be needed. These were handled expertly by Rob, so that the stove and fridge would slide in perfectly. Mike and Rick made the delivery and installation. They were efficient, knowledgeable, and courteous, and politely answered all our questions. We were in good hands from start to finish!”

“I spend a lot of time at this store, some times I go there three times a day. Most of their Employees are very knowlegeable, helpful, and offer outstanding customer service.
I was there today an an employee named Ryan B very patiently helped me select a tree I wanted, walk me to the cashier and kindly help me put it in the car. Although, The paint Department has one employee who is not very helpful everyone else is. As a matter of fact, I've already complained to the store Manager about this particular employee. However, everyone else is very knowledgeable and helpful including Adam and Paul.

As a matter of fact, most of the employees offer outstanding customer service.”

“Great service, well stocked with varying materials, free classes if you purchased your machine there.various types of machines for sale. Staff very helpful.
Love this store. I have been going there for years”

“Very quick service. The wrong item was delivered but they quickly resolved the mistake with one phone call. Very nice to do business with. Extremely good at explaining the product details”

“Kaylee in customer service was very helpful!

I had ordered flooring with vinyl tile and ranch trim. Because the trim wasn't in stock, the whole order was canceled. To get the tile delivered in time, I had to pay a $79 delivery fee.

After contacting Kaylee in customer service and explaining the situation, she refunded the $79 delivery fee.

This seems small, but after recent deaths in our family and needing to sell multiple houses to buy another house, we need every penny.

Thank you Kaylee!”

“As an HVAC contractor, Johnstone Supply has been an essential part of my business. Their customer service is solid and professional. Sometimes you need to wait a bit until a salesperson is available, but once they are, everything gets resolved quickly and efficiently — no runaround, no excuses, just solutions.

Their online interface and product catalog are excellent and easy to navigate. In 99% of cases they have the parts I need for furnace and air conditioning repairs in stock, which saves a tremendous amount of time on service calls. Most of my testing and diagnostic tools are purchased here as well — prices are fair, and equipment is reliable.

Johnstone also provides training and technical classes for contractors, which I really value. It shows they care not only about selling products, but about supporting proper installation and long-term service. Overall, this is a trustworthy supplier with great resources for HVAC professionals. I am pleased to work with them.”

“I came into home depot looking for a particular size,style and stainless steel refrigerator. Couldn't find one. That's when lorena jewett went to the computer and showed us many refrigerators. We selected one. She set us up for delivery. She was very helpful,patient and courteous. Thank you lorna jewett in the appliance department.”

“This is time to shop at garden center home depot every thing is at 50% off lots of good selections. For a reasonable price and of course. 5 out of 5 for Home Depot, customer service”

“I recently bought myself a dryer because my old one was squeaking when it would run & was on its way out as it needed multiple runs to dry a load. The seller in the store Christopher was fairly friendly & easy to work with but delivery took longer than I was originally told when I first started looking at buying one. I was told it could be delivered within 1-2 days after purchased. Except I waited a week before first delivery day was open. LIE NIMBER 1…but Ok not a huge problem -mine still works right ? Then delivery day comes, the window of delivery given was between 1230-230p mine didn’t come until 245, ok again no big deal not that far off , except the delivery guy was short & rushed, he had a young/child with him as his partner for delivering (again no big deal could be to get early experience…) I was also told when I purchased the new one, that the hosing /vent would be replaced & when I asked the delivery guy (the adult) about the hosing & that he was going to replace? He said oh “no” that my “hosing is way too long, they only replace up to 8feet” & that I’d “have to hire a hvac company to reinstall vent hosing to be snug to ceiling”very short with responses & almost annoyed. I don’t have a man in my life or this house who can do things; I’m a single mom of 3 kids. I have to pay people or learn to do things myself … buying a new dryer I thought & was told they would take care of the loose hosing to my dryer. NOPE LIE NUMBER 2. Then he leaves without even saying everything is set etc. he had me sign but was then was going to check the vet blowing outside (they run dryer for 40 mins after installation to burn oils apparently) but he went out to check the vent & never came back. Just left. Apparently we were the last stop of day so he was eager to leave except I paid just as much as everyone else & deserve a good delivery experience, not have it rushed. I used dryer once to dry my newborns load (small load/small clothes) & it dried fine, I ran it a second time with another small load of whites & it didn’t dry, there is a code on dryer “d80” when I look up what this code means it says there is a blockage somewhere of 80% or more & could be a fire hazard so it shuts off. Odd when the delivery guy was supposed replace hosing & check the airflow & never came back inside. I called Orville’s & was transferred 4 times & everytime nobody knew who I was or what department I needed … so I repeated my issues 4 times & finally the lady tells em tomorrow delivery can stop by & take a look. So here I sit & wait with no dryer & a house of 3 kids. I need a working dryer & washer with a house full of kids& dogs … unbelievable. Not happy at all. & a shame bc I’m a first time customer !! You’d think they would want to set the bar high with their first time customers but nope. Been a headache since scheduling delivery. Orville’s dropped the ball on me !!! Very disappointed & not happy right now

UPDATE!!!!!!!! :
They scheduled delivery service technician to stop by & “look at the issue” I was having. August was his name this time & he totally rectified the situation. My dryer is so far working as it should & don’t suspect having issues going forward with dryer or vent-hosing.. Thank you August!!!”

“I don't come to this location often, only because it isn't that close to home and we are the kinda people that start a task and have to go shopping while the house is basically torn a part. I always get a little lost at first, because I am a Lowe's shopper by default. The last time I was in here, I got great assistance from an employee! He helped me find potting soil and even carried it to a cart for me. He was fantastic! I really appreciate the self check out in this store. Spacious and it is quick and easy to use. Definitely a nice hardware store.”

“Malta, Connie, and at the service desk Alex and Evette are always fantastic; knowledgeable, friendly and helpful! I am spoiled at this HD and don't like going to any others.”

“Wonderful staff!
Shout out to Daryl who sold me the phone, very knowledgeable and quick to help.
Micheal and Jorden who helped me set up the phone, they were personable and incredibly helpful.
Also shout out to Wesley who is the magic man with tech.
Service 10/10”

“Always a great place to go when in need of some home items to fix up your place. Definitely talk to their experts about any home improvements needed, their great with giving advice and recommendations. Ran in here for some new outlets, great prices. Love the set up, easy to navigate when in a hurry.”

“They are always very good at helping and finding what it is are looking for. They are also willing to find what you as brand making sure it's out of the box.”

“I HAVE HAD THE BEST EXPERIENCES WITH THEM FOR THE LAST 2 YEARS NOW STAFF IS EXTRA POLITE I HAVE BEEN A 20+ YEAR AARONS CUSTOMER SINCE MY HOMETOWN OF ORLANDO FL BUT THE SPENCERPORT LOCATION HAS TAKEN CARE OF ME OUT OF 2 OTHER LOCATIONS WHICH WERE BTW AWFUL IN ROCHESTER. BUT @SPENCERPORT THERE ARE 2 MALE MANAGERS (SORRY I DON'T REMEMBER YOUR NAMES) VERY HELPFUL PROFESSIONAL TO MY RECENT INTERACTIONS THANK YOU GIOVANNI IS SUCH A SWEETHEART HES PATIENT GREAT CONVERSATION KNOWLEDGEABLE ON WHAT I WAS LOOKING FOR PRICE/PRODUCT WISE I APPRECIATE YOU LOVE MY 2 DELIVERY DRIVERS WERE SO KIND THEY TRULY HELPED ME DAY OF MY DELIVERY GOT EVERYTHING EXACTLY WERE IT NEEDED TO BE & THAT WAS SO SWEETHEART SOMETHING IMPORTANT WITH ME AS WELL BCUZ I AM DISABLED & HAVE NO HELP THANK YOU TAYVON & SHAWN I HOPE YALL PRAISE YOUR EMPLOYEES BUT IM SHOWING MAD LOVE MUCH RESPECT AND TO THE YOUNG LADY WHO CALLED TO SET MY DELIVERY UP (NELLY) GIIIIIIRL LEMME GIVE YOU YO FLOWERS SHE WAS EVEN POLITE IM FROM FLORIDA SO XCUSE MY SOUTHERN TWANG MY LINGO IS MUCH TOO DIFFERENT LOL BUT SPENCERPORT YALL DID YALL THAAANG ...”