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9:30AM - 6PM
500 River St, Troy
Truck Rentals
“I had an issue that had been frustrating me for a while, and Kandice went above and beyond to help. Not only did she resolve the problem quickly, but she also took extra steps to make sure it wouldn’t happen again. She actually listened to me, acknowledged my concerns, and made me feel genuinely valued as a customer.
In a world where good customer service feels harder and harder to find, Kandice truly hit the mark. She’s the kind of manager every company needs. Highly recommend!”
“The office is closed and the storage units are issued by the 125 Broadway location. They raised my price by $10 after the second month but otherwise, great service and getting a card to enter after hours was really helpful.”
“The manager Jason was a great help. He went above and beyond to get our trailer ready for travel. He was kind polite knowledgeable couldn't ask for a better person to represent your company. Would definitely recommend him. Thank you”
“It was definitely the people for me. The guy at the front desk was very knowledgeable and the Little lady with black hair from the office had a great personality and was definitely on top of things”
“Renting a Heavy Duty sleeper Truck is never just easy. There's a lot of hoops. However, Jack did his job, and got what I needed when I needed it. And he knew what he was doing. I appreciate his hard work, & recommend him.”
“My experience has felt like The Concierge of Equipment is taking care of me. Linda Powell is responsive and always goes beyond to make sure I've got my lift when I need it. The drivers are courteous, timely, and leave the equipment in exactly the location requested.”
“**5 Stars - Excellent Service!**
I had an amazing experience with U-Haul on Fuller Road! The service was exceptional from start to finish. The equipment was in great condition, and the whole process was smooth and efficient. I especially want to give a shout-out to Hassan, who was incredibly patient and helpful. He took the time to answer all of my questions and made sure I had everything I needed for a stress-free move. His professionalism and kindness really stood out, and I couldn't have asked for a better experience. Highly recommend this location!”
“I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.”
“Moved from upstate NY to Austin with 3 U-boxes. Drop off was great and the boxes were dropped with a forklift right where we wanted them. Pickup was just and great and on time.
Delivery was faster than quoted and access at the facility in Austin was really easy.
Extremely happy with the whole experience. Every staff member we encountered went above and beyond and way a joy to interact with. Would rate 10/10 and recommend 100%.”
“All the staff were very friendly and knowledgeable. I believe Nick assisted me—there were a few glitches in the system, but he quickly contacted U-Haul, resolved the issues, and got the truck released. Great service!”
“We rented a van from this location and were very pleased with both the service and condition of the vehicle. Liz was very friendly and accomodating. This location is very close to Rensselaer Polytechnic Institute for student needs. We will rent from there again.”
“I ordered a uHual and storage unit online beforehand and their service was wonderful. They even gave me a discount (that I didn’t know about) which gives you a month of free storage with a uHual purchase. The staff is always very nice and quick. I must recommend!”
“I experienced EXCELLENT customer service and watched complete professionalism! I witnessed this gentleman below “Richard Koonce”(with the bad review) who I do not know at all! be unbelievably vulgar and disrespectful to the point Essentials had to get police involved after many failed attempts of defusing the situation. You can’t fault a company for doing there job when your out driving with no license and an illegal plate on your vehicle causing accidents and think your not going to get charged!I Just went on this site to get Essentials number again to use them and saw this gentleman picture below and the review he wrote and felt I should share the actual truth on what happened! Especially when Essentials employees all handled this situation very professionally!Very nice, genuine people! I would HIGHLY recommend to anyone I know!”
“OK. I’ve used this location several times, it’s convenient, right off the highway on and off. Never had a problem with the staff, very polite and professional. The other day while returning a truck that I rented, I went to use the restroom, which is a single stall. There was this young man sitting backwards on the toilet, using the tank as a desk, where he had all his drug paraphernalia laid out and was in the process of shooting up drugs. I have no idea if this person was a client of U-Haul or he just walked in to use the restroom. Definitely unacceptable. What if I would’ve walked in with my daughter and she had to use the restroom? And she walked in on this person without my knowledge. Something to bring to the attention of the U-Haul staff at 139 Broadway, Albany. Besides that I had no other issues with U-Haul. UPDATE. DID U-HAUL NOT UNDERSTAND THE REVIEW THERE WAS A PERSON SHOOTING UP DRUGS IN THE BATHROOM. IT NEEDS TO BE ADDRESSED.”
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“Istorage/moovein on 9w in Glenmont is one of the best storage services I have ever received. The price is great and the staff especially Sarah is super helpful and helps customers save money. She is super informative and a joy to speak to about your storage needs.”