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“Went in to purchase a new phone as an upgrade. Harding was extremely helpful and was able to actually lower my monthly bill by searching for the most recent ATT offers. Service and attitude were wonderful. Highly recommend this store.”
“Switched to Verizon recently. I recommend asking for Beth if you need anything. She's very knowledgeable and is willing to help with whatever you need. Great customer service!”
“I stopped in for tech support today. Kevin was kind, friendly and knowledgeable. I walked our with my issue resolved having had a great interaction. 5 stars ⭐⭐⭐⭐⭐”
“I wish I could give it 10 stars .. I dealt with Vince Southwell and, he was absolutely a SUPERSTAR !! The man took the time to correct everything that was an issue as I had a phone that was lost and then found totally destroyed !”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
“Taylor was incredibly professional and thorough in explaining everything I needed to know about my replacement phone. Very friendly, patient, and extremely knowledgeable to make me feel comfortable with my new phone after a phone-ending drop of my old phone. Give her a raise!”
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“Great manager! Joe really went above and beyond for me. The only complaint is it was quite short staffed given it’s Xmas week. I waited 45’ before anyone was available to help me. Was there for 3.5 hours. Tedious process. That requires more staff to handle the volume at this time of year and on weekends, too.”
“The woman that helped me last Sunday was amazing. She not only fixed a bug in my phone but helped 3 other customers while doing it. She deserves recognition for her ability and kindness.”
“I was in a panic because my phone wouldn't work all of my text messages and my voicemails were gone that meant so much to me because there was messages and voicemail from my dad, my aunt and my best friend who recently passed away. I went in in a complete anxiety, panic mode and Daquan assured me he would get everything fixed and get it all back! And he did 100% I can't thank him enough for his compassion and all of his help and his knowledge with getting it fixed”
“The 2 young people, a guy and Girl were very engaging and helpful. They knew what they were doing and answered the questions about my new phone as well as the plan I have. Nice to see Young folks that have manners and are courteous. I think it should be common place as opposed to it being noticeable. These 2 young adults did their job well and I wish them both success.”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“I came In the Hoosick Troy AT&T and worked with both Anthony C and Anthony D and they both had the best customer service I have ever experienced with a phone company. They both deserve raises In my opinion. Both superb people genuine and honest. Highly recommend! Thank you both!”
“Came into the store to activate a new phone after losing my previous; Dontay was my att rep and provided a great experience. Efficient, pleasant, and easy to work with. Thanks for making a stressful situation such a breeze!!”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
“Omar was terrific and helped me so much with my new I-phone! A huge thank you to all of the nice, helpful, and knowledgeable employees at the Spectrum Latham store.”
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“Lindsey was remarkably patient with me during a very stressful time. I had lost my cell phone that contained all passwords, so trying to get credit approval and all other security information was a nightmare. She not only demonstrated real skill in setting up my new phone but she also was empathetic to my distress. She is a great asset to your Verizon team.”