Customer service is rude and incompetent. They hung the phone up on me. Never penciled my appointment in and then canceled after I took the day off work to be home. Why is Samsung still doing business with them. Void the contract. Horrible!!
November 2023
After calling me to reschedule an appointment they called me the morning of the new appointment telling me they were going to be there in the morning when an afternoon appointment was scheduled. I was at work, couldn't get home in time and they closed the ticket. Samsung was unwilling to reopen it.
October 2023
I was referred to this place by Samsung to fix my TV. These clowns never answer the phone and they don't respond no matter how many times you call or how many messages are left. I called Samsung back and told them I can't waste my time with unresponsive and unprofessional people. Moving on to the next!