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“Hey Jennifer M the new facility manager was super amazing. She is very details on helping me with picking a storage the office is amazing definitely smell good I'm glad she is here at this facility thank Jen for you helpful good luck on your journey I know you will do great revisit and was amazing great service”
“I had a great experience with Safeguard Self Storage! Joshua provided excellent customer service and was very professional, friendly, and helpful throughout the entire process. He took the time to answer my questions, explain everything clearly, and make sure I felt comfortable with my decision. It’s refreshing to receive service from someone who genuinely cares about helping customers and making the experience as smooth as possible. Employees like Joshua make a real difference in the overall customer experience. If you’re looking for a storage facility with great service, I definitely recommend Safeguard Self Storage. Ask for Joshua!”
“EXCELLENT!!!!! This is the place to go if you need a rental. I rented a 12 passenger van and everything went smoothly. Maria was a pleasure to deal with. She courteous and helps makes sure everything goes perfectly well. Definitely would reccommend Empire to anyone who needs a rental vehicle.”
“Chris, the manager at College Point location, is the best man to work with. He was quick with the rental process and always responded to messages/inquiries right away. I had no trouble renting a van for my business here and it was a great experience overall working w Chris.”
“I needed a van to transport all of my wedding decorations. It was such an easy task to just rent online, pick up the van and move it to where I needed it on top of all the wedding planning I needed to take care of. This was definitely one of the easiest tasks of my wedding planning process.”
“Picking up my rental truck was so quick and efficient at this location. I had originally booked a rental at a different location but their location system was down so when they sent me to this location I was expecting bad news again. Gloria took the terrible experience I was having and turned it around quickly. She greeted my husband and I with smiles and explained the process thoroughly. I didn’t get the gentlemen’s name who gave us the truck but he was also very kind & explained the process throughly as well which we appreciated since having a previous problem with U-Haul. I will definitely be returning to this Penske location.”
“After multiple rentals here, I’ve had nothing but amazing experiences. They are helpful, and accommodating and the vans have been clean and comfortable. All of the employees and the store are top notch!”
“I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!”
7:30AM - 6:30PM
75 Denton Avenue, New Hyde Park
Truck Rentals
“I recently went to Penske to pick up a car carrier, and I couldn’t be happier with the experience. The staff members were exceptionally helpful and professional from start to finish. They went above and beyond to ensure my rental was in perfect condition, taking the time to check every detail and make sure everything was safe for my trip.
Their dedication to customer service and attention to detail gave me peace of mind, knowing I could travel without any issues. If you’re looking for reliable equipment and a team that genuinely cares about your safety and satisfaction, I highly recommend Penske!”
“This is the best rental trucks I have ever experienced they move so quickly and are all very friendly they will get the job done in just a few hours best company ever”
“Only reason for why i given this company a five star cuz of a manager at gunhill rd & allerton ave that not only polite, know how to greet people, break down details but he's a one man army machine where if it's ever busy he still make you feel that ur time n business is much appreciated . So the company in general got some decent prices but that fifth star belongs to manager Ray. I recommend the company in general but of the manager at that site in the Bronx i advise you to experience the service first hand.”
“I continue to go out of my way to rent from this location. In a world where service is hard to come by, Etna does superb job making a normally difficult process very easy.”
“Fast, courteous, knowledgeable service from Edna who assisted us with getting a truck after u-haul on Virginia Ave in White Plains screwed up our rental. Thank you for your great customer service!”
“Chris was great! When a different Budget location was blocked off when I was trying to return my truck and not open on Sundays I was stressed but thankfully Chris let me drop off my truck at his location and was very nice and quick!”
“Hub truck is absolutely great !!! From our sales rep Jason to the svc manager William in Garden City. They always stop what they are doing to take care of our needs. Can’t ask for more than that!!!!!”
“Spoken to Lisa yesterday and I couldn't believe how cheap the prices were especially for the 10-passenger Sprinter with the (4) Captain chairs. I used to be a loyal customer to another sprinter rental business until they changed their policy (that now you had to rent their sprinters for a minimum of 3 days for the summer.....they just lost a customer and Empire Rent A Car just gained a new loyal one).”
“Do not try to reserve online as it seems it means nothing and it's not related to inventory at each site. Call and reserve it so they can confirm they have the vehicle. I reserved online for another location and no one called me, I called in and they told me they don't even carry that model. Also note that they only take cash for rentals which is especially odd as they use cards for holds.
Aside from that, you basically get what you pay for. As others have mentioned the vans are not well maintained. Although I didn't have a problem mechanically, the radio didn't work and the interior was rougher than a Uhaul. It shifted kind of rough and you could tell the shocks were probably at the end of their life. But for what you pay, it's not a bad experience. I rented a Micro Mover and it was exactly what I needed and I saved gas as opposed to the larger vans that you'd rent from Uhaul or Home Depot.”
“a polite worker (bryan/brian) helped me out when I left a personal belongings in the front of the truck & was worried my stuff would’ve gotten lost or in the wrong hands but he went out of his way to help me to retrieve my items before someone rented the truck definitely recommend this place!!”
“Thank you for the amazing customer service. When I had a technical issue with my app, management from this location came up with a quick solution that allowed my rental to take place with out any issue. Thank you Vanessa for going above and beyond for my issue.”
“Very easy simple and affordable, after looking around making reservations, I just came here to pick up a 10’ for moving and it was an easy agreement milage 19.95 fee and optional insurance can’t go wrong also return instructions the staff worker from the shop was friendly”
“I really appreciate how friendly and professional the person who help me rent the right vehicle was! She was able to get me into the vehicle I needed very quickly. I would definitely recommend this location to my friends and family!”
“Jasmine made sure my experience was excellent! She found the newest model with a back-up camera! I had tried to rent online, but I was not successful. Jasmine csme out to assist. I was then on my way in 5 minutes. The truck was easy to drive and return. I will only rent from Drive Up New Rochelle when I am in NY!”
“Darlene is amazing! I needed a handicap accessible van last minute because my brother was coming into town. She helped me throughout the process. She’s very detailed and accommodating. The pricing was reasonable they could’ve charged me a lot more because it was last minute and they were very accommodating. I will be using them solely for my rentals going forward. Thank you JJB van rentals and a special thank you to Darlene!”
“The service was very good. The young lady there helped me in my enrollment and she helped navigate me through the steps if I got stuck in the application process. It was very streamlined and I would definitely go again. Thanks for everything.”
7:30AM - 4:30PM
210 East Merrick Road, Valley Stream
Truck Rentals
“What a great place to rent trucks from! The staff is friendly and efficient. The equipment is in good conditions and reliable. Drop-off is easy. Thanks for your help!”
7AM - 7PM
125 Beechwood Ave, New Rochelle
Truck Rentals
“The kindness and professionalism by the New Rochelle team is unmatched. A special shoutout to Mr. Pacheco, who went above and beyond for me to make a very stressful move for me less so (and for that I will never forget his genuine kindness .)
Additionally, after researching the U-Haul pricing model is way lower than local competitors. The mobile app is highly efficient and better performing than other companies with apps I’ve worked with. Whether booking a vehicle or unit : extending, editing, upgrading etc, (if you can read everything is pretty straightforward!) . Highly recommend to anyone considering a move or life transition . 10/10!”
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“I had a great experience at Safeguard Self Storage thanks to Amaia at the front desk. She was incredibly friendly, professional, and very knowledgeable. Amaia took the time to clearly explain the storage options and rates, making the entire process easy to understand and stress-free. She answered all of my questions patiently and helped me find the best solution for my needs. Excellent customer service from start to finish. Highly recommend Safeguard Storage, and be sure to ask for Amaia!”