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9:30AM - 5PM
156 Haven Ave, Port Washington
Truck Rentals
“Maya was excellent very informative you should have a train you employees she explained the agreement took the time to go through the agreement what you didn't understand she asked and she was so helpful customer service excellen”
“Short & Sweet
⭐⭐⭐⭐⭐
Amazing experience! The staff went above and beyond to help me. Couldn't ask for better service.”
“Omg. What an amazing experience I had while trying to find the right storage space for my belongings. The facility manager Viv was patient, kind, and really went through all of the options with me. I was able to find a good size for my belongings . The customer service was great and i will recommend.”
“I had a great experience with Empire Rent A Car! Their administrative assistant, Maria, was an absolute pleasure to work with. She handled my issue quickly and efficiently, and her communication throughout the process was excellent. It’s always refreshing to deal with someone so professional and friendly. Highly recommend Empire Rent A Car—especially thanks to Maria for making everything so easy!”
“Great place and great service to rent very happy in the way Chris from New Hyde park and the location in Fordham in the Bronx took care of my rental it was a very fast and easy process I truly recommend this company very happy with the vehicle that was given”
“Rented a U-Haul cargo van for a move & was not disappointed. The van was clean, had connection for my USB phone charger. The pick-up & drop off was easy & only required a cellphone to take pictures & do everything online. I rented it for 24hrs but only used it for a few & was pleasantly surprised of how easy the return was even after hours. I will definitely rent again!”
“Enterprise trucks and vans are always new, clean and gas efficient! Plus the front desk staff are always the friendliest and most accommodating over other rental places I’ve been to.”
7:30AM - 6:30PM
1850 Imperial Ave, New Hyde Park
Truck Rentals
“I recently went to Penske to pick up a car carrier, and I couldn’t be happier with the experience. The staff members were exceptionally helpful and professional from start to finish. They went above and beyond to ensure my rental was in perfect condition, taking the time to check every detail and make sure everything was safe for my trip.
Their dedication to customer service and attention to detail gave me peace of mind, knowing I could travel without any issues. If you’re looking for reliable equipment and a team that genuinely cares about your safety and satisfaction, I highly recommend Penske!”
“The best service, the best treatment—we were truly satisfied with all the attention and dedication to the work. Milly went the extra mile with her recommendations. 1000 points for her.”
“I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!”
“Do not try to reserve online as it seems it means nothing and it's not related to inventory at each site. Call and reserve it so they can confirm they have the vehicle. I reserved online for another location and no one called me, I called in and they told me they don't even carry that model. Also note that they only take cash for rentals which is especially odd as they use cards for holds.
Aside from that, you basically get what you pay for. As others have mentioned the vans are not well maintained. Although I didn't have a problem mechanically, the radio didn't work and the interior was rougher than a Uhaul. It shifted kind of rough and you could tell the shocks were probably at the end of their life. But for what you pay, it's not a bad experience. I rented a Micro Mover and it was exactly what I needed and I saved gas as opposed to the larger vans that you'd rent from Uhaul or Home Depot.”
“Friendly efficient service from my interaction with the 3 employees at 3 different times in my visit. Each were veryhelpful and went the extra mile with their help.”
“I continue to go out of my way to rent from this location. In a world where service is hard to come by, Etna does superb job making a normally difficult process very easy.”
“Mike was a huge help when the van we were loaned broke down! We had one of his vans in 45 minutes and we’re able to move our Daughter to Brooklyn. Great job Mike!”
“Hub truck is absolutely great !!! From our sales rep Jason to the svc manager William in Garden City. They always stop what they are doing to take care of our needs. Can’t ask for more than that!!!!!”
“Only reason for why i given this company a five star cuz of a manager at gunhill rd & allerton ave that not only polite, know how to greet people, break down details but he's a one man army machine where if it's ever busy he still make you feel that ur time n business is much appreciated . So the company in general got some decent prices but that fifth star belongs to manager Ray. I recommend the company in general but of the manager at that site in the Bronx i advise you to experience the service first hand.”
“Excellent service . Especially the young man that checked processed the transaction in the morning and checked me in. He was busy and he professionally and politely multitasked. The young man that checked me back in was polite. The lady that called me the next day to enquire if everything was satisfactory was amazingly courteous and professional. Amazing service all around.”
7AM - 7PM
125 Beechwood Ave, New Rochelle
Truck Rentals
“Even though you can conveniently reserve a rental via the app, your in-person experience here is great. The manager & staff are attentive & helpful, and the rental van we got was clean & smelled nice. Even the bathroom in the location was one of the cleanest & (nice-smelling!) we've encountered in a public setting. No joke!”
8:30AM - 5PM
2195 New England Thruway, Bronx
Truck Rentals
“Jasmine made sure my experience was excellent! She found the newest model with a back-up camera! I had tried to rent online, but I was not successful. Jasmine csme out to assist. I was then on my way in 5 minutes. The truck was easy to drive and return. I will only rent from Drive Up New Rochelle when I am in NY!”
“Fast, courteous, knowledgeable service from Edna who assisted us with getting a truck after u-haul on Virginia Ave in White Plains screwed up our rental. Thank you for your great customer service!”
“The dealer was helpful and courteous. The address location could more specific to the exact area of where to go; pickup location and meeting place are different.”
“Pretty affordable, Chris was who helped me when I picked up my truck he was great. It was quick and easy. I ended up needing an extra day with the truck I rented. Customer service was sending me left and right. When I called Chris he helped me out tremendously. Would recommend!!!!”
“Normally I avoid this location at all costs. I just needed two boxes so I went in to this location. I’m so happy I did. Normally the lines are long and the employees are rude. Today there was only one employee. His name was Jordan and he was extremely polite and efficient . The only reason I didn’t give a rating of 5 is because you might come on a day when Jordan isn’t working.”
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“Fantastic and reliable service with simple procedures and easy going staff. Would recommend the service to anyone who needs an extra hand moving something and wants to handle it themselves. Quality service at its best!”