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“Kelly gave us excellent service. She took great care and answered all our questions. Kelly was very professional and we are pleased with our purchase. We will definitely be back to see her.”
“I have had a great experience with Hali and Marco. They provided a wonderful custom ring design experience and excellent customer service. I look forward to working with them for years to come.”
“I love the Gem Lab for its welcoming, down-to-earth atmosphere and the unmatched skill of its gemologist, who graciously offers his time and willingly shares his expertise. The tasks they've undertaken for me were executed beautifully and exceeded my expectations. I couldn’t recommend them more highly.”
“Had a great experience at JF Jones. They went above and beyond and were so kind and courteous. We appreciated all the help and never felt pressured what so ever. This is an amazing place with amazing people! Thank you so much!”
“I purchased my fiancee's engagement ring from Jerry's and we are both so in love with the work they did. Frank was incredibly helpful and took the time to hear what I was looking for and look through different options to find the right one. They also had the ring ready very quickly! I will definitely be recommending Jerry's and returning for any of my own needs in the future.”
“Best jewelry store in rochester and the best prices by far...huge selection and if they dont have it , they can make it for you...if your buying jewelry anywhere else in rochester your losing money...customer service is amazing as well.”
“I had a really great experience with Bernard! I had a pesky link screw on my Rolex that would not come out. He helped me remove the link and size my watch. His service was perfect in every way and his prices are extremely fair. I will certainly be sizing all my premium watches with him again in the future!”
“Exceptional customer service- I was welcomed and embraced with friendly conversation, smiles, and a clear understanding of services provided. My repair was completed a week earlier than estimated. Thank you John, Joyce and Nicole- your kindness truly made my day and I look forward to returning!”
“Bob was wonderful and very expedient with my repair request. I needed my jewelry repaired in under a week for a birthday celebration, and he got it done in 3 work days. It was a minor repair but the swiftness to get it done meant a lot, and I got to look stunning on my special day!”
“We upgraded our wedding rings. They were great to work with and had amazing customer service. I would highly recommend them as we are beyond satified with our purchase.”
“First time at Kim Dao, and the owner and his family were so friendly and helpful! We had a wedding band that had a giant crack in it, causing the ring to become misshapen. The owner fixed, resized, and polished it all within 10 minutes. The pricing was extremely reasonable, and I was thankful that we didn't need to leave the ring anywhere overnight. Definitely recommend it to anyone looking to have jewelry polished or repaired!”
“Very welcoming. thought i might need to order plantain flour but luckily they had a 5lb bag for a very very reasonable price. We look forward to trying the goat they serve in the near future. Smells amazing”
“The service is always fast! They are very reliable and will let you know how long the process will take. I also like that they call you ahead of time if they run into a problem or even to make you aware of something that will be a little off in color during the fix. I would recommend them to everyone ”
“I really love this woman her business and everything she stands for she is so humble she went outta her way for me to make my mommy birthday special she’s is the sweetest!!!!!!!!Go and put y’all orders her stuff is beautiful ❤️❤️❤️❤️”
“Best people you will ever meet! I came in with a ring stuck on my very swollen finger and they had it taken care of in no time. I'm looking forward to coming back to pick out a new ring once the swelling goes down.”
“I brought in a yellow gold ring that I didn't wear anymore to sell it (because I like silver now). They said they could dip it and make it look silver for a very reasonable cost. It came out amazing! I am very happy.”
“Cute store with a ton of local talent showcased there. I bough locally made rosemary olive oil and black truffle balsamic vinaigrette and both are delicious. I'll be back for more!”
“Had my late mother-in-law's engagement ring reset for my wife on our 50th wedding anniversary. Gudmond created an amazing ring with incredible creativity, outstanding workmanship and attention to details. Final result far exceeded our expectation! Highly recommend Northfield Goldsmiths.”
“One of a kind unique gift! Nice quality. The text and photos look so detailed and they sparkle. The pendant dance in the light and they go with anything. Truly beautiful and meaningful.”
“Just spent time with Val at BB. She helped my grandaughter put together a lovely necklace. I highly recommend her lovely bead store to anyone interested in crafting a necklace or bracelet.”
“Always fun things here, if you're a student you might wanna look at the stickers and the artist who made them, very frequently they are your fellow class members. Enjoy the fun things around and almost never buy any glass because it's waaay too much for a college student.”
“I’ve always been greeted with a friendly smile, my needs were always met! The shop is well kept! Prices are Soo good ! & the customer service is excellent! Thank you!”
“Every six months I need to be in store to have my diamond ring cleaned and maintained. This morning before I go I cannot find the document…… What should I do?……
I walked in the store@Greece Mall Rochester NY, asked help from Kim. Kim did awesome job! Very easily found out my account, very knowledgeable, professional and excellent customer service provided.
This is the best service I received from ZALES since 2015.
Thank you so much Kim! Much appreciated!”
“My fiancé took me here to design my engagement ring. I was so surprised when I was there and had no idea where to even start but Mariella was so amazing at helping me figure out the perfect design! She was kind, patient and extremely knowledgeable. Stefan did a phenomenal job at creating my ring, he is a true artist!”
“This place is a gem! It's one of those little shops stuffed with great items and owned by great people that you rarely come across anymore. The prices were fair or better. The father and son owners were friendly, knowledgeable, and fun. (They really knew there stuff!) They also clearly took pride in what they sold, which I always appreciate. I was there for costume jewelry, and the selection was top notch. They also have the cutest dog within a thousand miles!”
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“Absolutely thrilled with my experience at Heritage. The staff went above and beyond to help me find the perfect piece, guiding me through their stunning collection with patience and genuine care. The craftsmanship of their jewelry is unparalleled. I couldn't be happier with my purchase, and I'll definitely be returning for more treasures in the future. Five stars for exceptional service, exquisite pieces, and an unforgettable shopping experience!”