Victra is a local Verizon Authorized Retailer in Rochester, NY that strives to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Its mission is to connect technology to life in a trustworthy, fun, and profitable way. Multiple reviews highlight consistently excellent service from a specific store consultant, describing the service as very helpful, highly recommended, friendly, and knowledgeable. The consultant is noted for being kind, very informative, patient, and for having a great personality and personal touch that makes the experience better. Customers report having a great experience and express strong loyalty, with one stating they would not go to any other Verizon store because of this service.
Takia, not sure of spelling, spent 3 hours setting me up with my first phone. Today I had questions to Alex who was also a great help. Very good dealing with this store. Thank you to both of them.
June 2026
Your employee Alex on elm grove / ridgeway Greece by was fantastic! Very helpful!
June 2026
Alex is very informative, polite, patient, and professional. Ask for him and you will have over and above customer service!
