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“The staff here are great, especially Denzell. He took the time to thoroughly explain my plan and future with Verizon with me. I left feeling more comfortable and happy with my business. Will be looking forward to purchasing a new phone here soon”
“Jasmine and her staff went out of their way to take great care of us. Drove to another location to pick up phones for us and did 3 upgrades at the same time. Highly recommend this store!”
“Takia, not sure of spelling, spent 3 hours setting me up with my first phone. Today I had questions to Alex who was also a great help. Very good dealing with this store. Thank you to both of them.”
“I had my iPhone 15 Pro repaired at Druk Cell Store. They offered the best price, completed the repair quickly, and accepted walk-ins. I didn’t have to wait long at all. Great service! Highly recommend.”
“He is very helpful. Great with everything that he help me with. I'm very happy with all that he helped me with . I'm grateful for his time efforts and his respectful skills”
“I brought my phone in, and to my surprise, I was told it was only a battery issue. They did an amazing job, and it took about an hour! Communication was great! The only thing I would change is for them to have more batteries in stock. My phone was an older model, but not as old as some, and I had to wait 5 days for the battery to show up. They fixed my phone, so that's why I gave them 5 stars! It meant a big deal to me!”
“So PLEASED with working with Tim on helping me switch phones and a deal I could not pass. Tim's customer service overly met my expectations and is highly recommended if you want a phenomenal experience. Thanks Tim for your patience”
“Mohammed was great!!!! Really helped my daughter and I out with getting her a new phone. He went out of his way to save us money and he was funny to!!! won't go anywhere else!”
“About a week ago, i had a question about deleting old messages and your employee Benjamin was very kind and helpful to me to solve my issue!! I have come to this AT&T for years and have always had good results!! I aIso recommended several friends to purchase electronics as well at this location who have also been very satisfied! Jeanette Fina”
“Worked with John store manager, He is very knowledgeable and does the best of his ability to satisfy the customers and their needs highly recommended.. I hope AT&t recognizes this individual as he is very professional and knowledgeable.”
“They are Amazing 🤩 so, knowledgeable about everything. Anything I need help with they always have the solution or answers. The best thing is.. if there is any other additional information or something else that they can help me with to help me save money or anything like that they let me know! A lot of places don't and he's always smiling 😊”
“I had to get new hearing aids and I wasn't able to pair them to my phone. I originally went to the Cricket store on Ridge Rd near Hudson, that guy wasn't any help at all. But the store on Norton, the man there was incredible! His name was Josh, he spent probably 1hr trying everything he knew to get it to pair and nothing worked. I really needed to get the app to work, so I decided to get a new phone. Josh set it all up, transfered everything over, then helped me to pair the hearing aids whiched worked! I was thrilled. I think Josh definitely went above and beyond in helping me. He was very polite, had patience, and a great sense of humor. He was very entertaining lol. I would give him 6 stars if I could. Thank you Josh! I am so happy that I can finally use my hearing aids with my phone! Very grateful! Cricket you have a good man there!”
“Thank you Mario, I went to 3 different places to try and get my phone fixed and I knew it was something simple with the processor I was quoted wild prices and some told me they couldn’t help but… Mario went above and beyond to fix the problem I’m talking about full on focused ? even tho I knew it’s something they don’t really fix he ended up getting it fixed for me and helped me add another line for my business practice it my guy
Btw-I offered him a tip he declined that’s what you call great customer service”
“Went here to pre-order and upgrade to the new Samsung Galaxy Note. Charlie at the store was so quick to assist me even though it was 10 minutes before close. Stayed the extra time to make sure everything went well with the order. It was a fantastic experience. I would definitely come back to this store and I would specifically ask for Charlie. He did a great job. Very happy customer.”
“Cassandra, who works at the Cricket store across from the McDonald's on Clinton Street, is known for her excellent customer service, kind heart, and good nature. Thank you, Cricket, for employing this type of employee.”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“I went in with an issue on my phone (apple issue, not ATT) and Josie was amazing. She spent a lot of time troubleshooting my issue (way more than apple support did)
Wouldn’t hesitate to go back if ever needed!”
“Had an issue with my phone and Ryan could not have been more helpful. He tried numerous fixes and then did a number of google searches before finding a fix for my issue. While I did not purchase something this time it was my 3rd A+ experience with Ryan at this store which is why I go here vs the bigger “official” locations. He keeps me coming back.”
6:00 AM - 1:00 AM
556 Norton St, Rochester
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“Bryan is the best! He saved me hours of time and a significant amount of money today by helping me with my Mom's old iphone which I couldn't wipe clean. I had just spent hours on the phone with tech support at both Apple and at AT&T, and they couldn't help me, but Bryan knew the workaround. THANK YOU, Bryan (and someone please give him a raise and promotion!).”
“They are fast friendly and freaking awesome went back and forth and even was late gettting to them and they still took care of me. And they had the awesome deals on phone casesLove themThe 2 young ladies were amazingHighly recommend you go there for all your cricket servicesAwesome Sauce”
“These people are very professional great attitude, very positive. You can’t go wrong show the love man these people are good people man for real. It’s all good I love these people my dogs for real”
“Kelson was awesome! He helped set up my father's phone and then looked into issues with transferring my number. He was multi-tasking with other customers and never lost patience with anyone, was completely professional. A truly outstanding experience! I'm very glad I came back to Cricket!”
“Employee was very patient explaining phones and plans to me. Listened to what I was interested in and looked to find best deal for me. A little hard to find but I would recommend stopping in if you need new cell phone or upgrading.”
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“Tony is an awesome employee and I go back to Verizon just because he's helped me so many times over the past 3 years. The new location looks amazing and easy to access from the road.”