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“My experience inside was more than enough to distract me from how awkward it can be driving around the north end of the plaza this bank is in. It does feel smaller inside than other Key Banks, but it also has a sense of charm to it. Everyone with whom I spoke or interacted was really friendly too, even chatting with me from a distance while I was in line waiting for a teller (which was about 1 minute). I was in and out in less than 5 minutes.”
“For the most part they are good for your personal banking. Always have helped me in the past with issues. A couple tellers are a little moody but will see that anywhere.
The mobile app is kind of bad, you have to learn some tricks to get it working to do certain actions. They recently updated the app and user interface (Oct 2024) which I was excited about, but while it does look more modern, it’s generally the same app with the same issues.”
“I've never loved a bank like I do Broadview. They not only gave me a vehicle loan, but negotiated a bumper to bumper extended warranty for me. Their customer service is good and if it's not for any reason, management addresses it promptly. They also have a better fraud process than my previous bank. When there was fraud on my account, my previous bank made me do all of the work. It's not like that with Broadview's Fraud Department. Also, there are enough locations near my home and work, making it very convenient for me. I love the online banking as well. Overall, I couldn't be happier. 😊”
“I went in to the Guilderland branch today and the staff were friendly, extremely thorough and helpful. They assisted me with everything I wanted to work on and they also called me after my appointment with a quick follow-up to let me know the status of my inquiry. Highly recommend this bank and this branch!”
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“Have worked on multiple things with the team from the State Farm branch and it was always a pleasure. I want to thank Justin Kenyon. Helpful and knowledgeable on every front. Thank you!!!”