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8:30AM - 5:30PM
11 New Karner Rd, Guilderland
Post Offices
2 - 5PM 8AM - 12:30PM
108 Park St, Altamont
Post Offices
“The Altamont staff are kind, courteous and efficient. I don’t remember everyone’s names but my dealings with Kenny and Devon have been superb. They have gone out of their way to help me. USPS, don’t loose them!”
“I literally used to live next door to this USPS and went several times a week. Best USPS I've ever been to.
Customer service is always incredible - I frequently had to check the weight for things I was shipping and the staff here were always super patient with me!!
I also frequently had questions about sending different types of packages and loved that they gave me suggestions on the best shipping rates (for example, using priority boxes or flat rate boxes in some cases for better pricing). Even the substitute staff were awesome when routine staff weren't there -I got a DIY tip on making my own boxes once which was fun.
Lines are rarely long (sometimes it gets busy but usually not when I've gone - the longest line I've had to wait in had 3-4 people in front of me, but often I'd go right up to the counter).
Tons of parking around on the street or in The Rise apartments parking lot.
A+ all around”
2:15 - 5PM 9AM - 1PM
224 Mohawk Ave, Schenectady
Post Offices
“Donna is a fantastic worker, she is always positive and engaging, and my packages always see their way out in one piece.The only negative feedback i can think of is the very large gap time in the middle of the day when the office is closed, i feel like this location is busy enough that there should be more than one person on the clock at one time, so breaks are covered.”
“Samantha at the desk was so welcoming and provided efficient service. The wait wasn’t long at all and I was able to ask questions without feeling rushed. Also, this office was extremely neat!”
9AM - 4:30PM
475 Albany Shaker Rd Ste 9, Loudonville
Post Offices
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
8AM - 5:30PM
1399 New Scotland Rd, Slingerlands
Post Offices
“I just got off the phone with Hope & she was VERY helpful. She needed to do a little digging to help me & she did it pleasantly. I'm happy with my interaction & results.”
“I've been regularly using this post office for the past few months due to working nearby. The staff working here are always kind and more than happy to answer my questions about how to ship items to ensure they arrive properly and promptly. I now purposely avoid other less desirable post offices near my home to go to this one instead!”
8AM - 5:45PM
685 Watervliet Shaker Rd, Latham
Post Offices
“I needed help yesterday because my parcel had been delivered to a supermarket mailbox but the supermarket staff and I did not seem to understand one another.I was confused between us until I reached USPS. The lady at the counter was able to help me a quick solution by contacted a right person. Then I was given a parcel by a gentleman after he drove to the supermarket. It was a pleasure to work with them and I really appreciated their kindness.”
3 - 6PM 10AM - 1:45PM
93 W Campbell Rd, Schenectady
Post Offices
“This post office is fine, they're open later than most especially on Saturdays. Keep in mind they close for an entire house for lunch, 2-3.The lines can get long here, lots of people come with completely unpacked items and want to ship something, which can make it take 20+ minutes sometimes if there's a couple people in line unprepared as there is only one teller at a time.They do their best to handle it though, so that's really not on USPS.”
“I visited this post office recently. It was in the afternoon, the weather was beautiful, and I just had to write this review due to the incredible customer service I received. Sue was extremely helpful, kind and went out of her way to answer my questions and help me understand what I needed to get my packages delivered. Personally I would not be happy if I were stuck inside on such a nice day but she had such a gracious demeanor while going about helping customers that I wanted to leave a review. Hossain who was working with her was also helpful and I am so thankful for their hard work. I am also thankful for the extended hours at this location (open Saturdays late and also on Sundays), which they make possible, and hope they are not taken for granted, and that they get recognized for what they do.”
9:30AM - 5:30PM
1475 Western Ave #51, Albany
Post Offices
“I really have nothing bad to say about this post office, even if I tried, which I think many people do, just because of the stigma the phrase "US Post Office" is commonly associated with. I get it. I've been to plenty Post Offices in my life to feel the same. This place, however, really is different, and special. Why? Well, maybe for me because it is hidden in a popular strip mall just minutes from my work. That means not only can I take care of postal stuff quickly at lunch, I can also grab a bite and still be in time for my 1:00pm meeting. Also, I don't know if it is because of the location, or that people just don't mail stuff any more these days, but there is hardly ever a line.It is a tiny spot, not like the Post Offices in Down Town Albany, but it still has everything, and the Postal Workers at the counter are always pleasant. My favorite thing about this post office, is that they are open Saturday until 5pm. That is always nice when I need to take care of some mailings on the weekend. You won't find many other post offices open all day Saturday, which leads me to believe many more people appreciate and use this location. And, like I said, if going on a Saturday, I always pick a nice place to eat in the plaza, which has many.”
“Patient, accommodating and friendly staff, particularly John. I had 3 priority mail packages to send and I was with my 2 year old so I was already anxious coming in. I prepared all packages at home and prefilled the customs forms (like I usually do) to make processing at the counter “easier and quick”. I’ve always had unpleasant experiences at the post office (Jessup, Maryland) when sending 2 or more packages and had in the past been told to call ahead to make an appointment due to the number of packages I had to send which was 2-4. These particular packages needed to be sent today and I was nervous coming in without an appointment and I had my 2 year old. I was first greeted by a lovely staff member whose name I wish I got. At the counter, John was warm, friendly, accommodating and more importantly, patient with me and my daughter. I can’t thank him enough. USPS at the Nott St location provided the best customer service experience and have gained a regular customer.”
3 - 5PM 10AM - 2PM
457 NY-146 Unit 2, Guilderland Center
Post Offices
“I had a lost package. I called the post office and open a case to find the package. The post lady called me on Friday and informed me that she would look into the problem. On Monday, she called me back and assured me that I would get a pink slip in the mail the next day. When I got home from work the pink slip was in my mailbox like she promise. I was so worried that I would not get my package but I got it. Thank you for your help and reassuring me.”
“A solid post office. This is a good, honest post office in my experience. I have lived upstate for a while and I feel fortunate that this is my local post office because if your local one is bad it can really be the bane of one's existence regardless of how nice a place you live.I would also like to mention that the staff here are wonderful and will go out of their way to be of assistance to you which has not gone unappreciated by me. Jacob, Maddie, and Justin (new carrier) have all gone above and beyond in assisting me during a difficult time (being temporarily displaced from my apt due to construction then being moved back) and I had to mention them.Thanks so much to Jacob in particular for going out of his way to locate, scan and hand me my mail shortly after closing one rainy, stressful day when my mail was being held... the kind of customer service you don't often get.Thank you Heritage Station for hiring friendly and high quality staff.”
“I was able to make a passport apointment online for the next day, which was awesome! The postal worker was ready right on time, he was really helpful and kind, and my entire passport appointment only took about 15 minutes (and that included taking the passport pictures). Everyone that works there is always so nice and friendly. Also, I love that they are right across the street from the library!”
“Judith was very professional helping us with our passports on 4/29 in the afternoon. Unfortunately- she had to babysit entitled, rude people during our transaction that felt their inability to read, wait in line and follow simple instructions needed to be everyone's problem but their own. To the young punk in the Adams Heating and Cooling t-shirt, please do the world a favor and grow up. If i was a person that had feelings, I would feel bad that your mother didn't hold you enough when you were a baby but I'm not that guy. Great job Judith!!”
“Went to day to get some money orders, was presently greeted by Conner; what an awesome kind person. Such an uplifting attitude super funny and super kind. I wish I lived in Albany so I could see him once a month. Till next time Conner I wish you the best!”
12:30 - 4:45PM 8 - 11:30AM
45 Voorheesville Ave, Voorheesville
Post Offices
8:30AM - 5PM
71 Terminal St, Albany
Post Offices
“This was one of the most awe-inspiring post offices I have ever been to. The service was absolutely exquisite. I could never ask for a better office to put mail in my box ( my post man is has very muscular legs ) his calves make me drool every time I see him. His legs are comparable to that of a Roman god. Just him alone makes this place better. Signed - his secret admirer ;)”
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“Would like to complement P.O. worker , #61 . She is very young and does outstanding customer service. She is politely and very informative . Would like recommend her to trained new staff members . She deserves recognition and merits! Patience of gold . She is able to handle steady intake of your busy locations. Thank you for your kindness, and I appreciate your assistance.”