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12:00 PM - 7:00 PM
947 Lehigh Station Rd, Henrietta
Shipping Centers
“Note that this is not a public access point, and usually you cannot pick anything up from here. However, the package that was sent to me was quite literally an emergency and I needed it on the day it arrived. I missed the delivery by ten minutes, because it required a signature. I called the local UPS, who transferred me to corporate UPS, who took an hour to answer the phone. But eventually I got through to someone and after another 30 minutes of waiting, they were able to find a solution where I could show up to this warehouse and pick up my delivery.
The folks at the warehouse were incredibly friendly. It's a highly secured facility so I was stuck out like a sore thumb, but the first drive I encountered suggested where to go (they don't have like a customer service desk like at a normal UPS storefront). And then I met Kelly, who was so wonderful. She was also able to deal with three other issues while also helping me with mine - clearly a talented employee!
The driver who had tried to deliver my package pulled it off their truck and gave it to Kelly, and so it was a seamless process. And I'm so, so, so grateful for their efforts. I want to give this place 5 stars because they went over and above their job duties to help me, a stranger, out of an emergency situation - and they did it without even knowing the full scope of the emergency.
If Kelly, or any UPS bosses see this review, please understand that on Halloween night, 2025, your employees went the extra mile to help a stranger, and they very well may have saved my life as a result.”
“I was dreading the experience of having to ship a 75 lb mixing motor from Rochester to Florida, especially since i had not done anything like this before. I found that the price at UPS was competitive with other shippers and the staff at this Henrietta store handled the process (including packaging) with ease and professionally. Interestingly, the staff seem to be eager and happy to have such an unusual object. The mixing motor arrived at its intended destination in excellent condition , and well packed (as commented on by the purchaser. I will definitely use this UPS store when I have any future shipping needs. I heartly recommend their professionalism and competence.”
“I have worked with Dean at DCS and More for 3 years. Each time I send him items to be printed, his mock ups are perfect and he prints on time. He is always polite and never considers a question too unimportant to answer. I highly recommend!”
“My project was completed quickly and turned out wonderfully. Associates were so courteous and efficient. Will definitely use Staples again for my printing projects.”
“I was helped out by an associate named Josh and from beginning to end he was so helpful and I am very grateful for that. He deserves his credit for a job well done and also had a great attitude to go with it. Had to add a couple associates Josh and nate lately everytime I go in are so helpful. And polite.”
9AM - 5PM
1029 Lyell Ave, Rochester
Shipping Centers
“Very nice young man helped me move packages from my car to the store to be shipped. Treated me as a family member. Absolutely ? % score on customer service and how smoothly everything went.”
“I have been coming to this Staples not only for my printing supplies, but to have my artwork scanned for my publisher. Jean, in the printing/copying department, is the absolute BEST! He is efficient, friendly, and gives 100% to every project he works on. He makes you feel as if you are THE most important customer of the day!
The store itself is clean, organized, and well stocked with a staff that is eager to please. MANY thanks, Staples in Penfield, for the consistently SUPERB service!”
“I came in today needing to hand in government paperwork to fax in the dark skin woman was so amazingly great friendly had full personality which represents Park Ave beyond that the woman she was training was thrilled to learn because she had a great manager to train her and show her how to learn I haven't been here in a while in a lot of changed for the best plus the hand in paperwork that's embarrassing and you're treated very kindly”
8:30AM - 5PM
130 Winton Rd, Rochester
Shipping Centers
“I've been using this PO for 5 years. It's easy to park, the staff are friendly and professional and they are happy to take the time to explain details to you. Much easier to use than, for example, the local UPS store (and cheaper). Best wishes to the staff for 2026.”
“I went to this location on 11/28/25 at 1:45pm. One young man was dealing with two lines and handling phone calls, all with a smile on his face. His manager had to step out to get supplies from a different location and he handled the rush alone so well! I did not get his name, but I hope a manager sees this, checks the schedule, and gives this young man the praise and recognition he deserves. Excellent customer service!”
8AM - 4:30PM
1600 Lexington Ave Suite 346, Rochester
Shipping Centers
“As an OTR delivering to here, its a 5-star place with indoor docks. With a ton of snow outside, and sub-freezing temps, I love it. I dealt with 2 people--1 in the office and 1 at the dock--and they were both ki d and efficient.”
9AM - 5PM
1029 Lyell Ave, Rochester
Shipping Centers
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
“Very long lines at the post office, so I decided I'd check this out.
It worked out very well as there was no waiting and quick... friendly service.”
“The driver who delivered my order was amazing! He brought in my order to the front porch and helped me carry it. Very funny and charismatic fella.
Package was a day late and had some damage to the box, but not the items inside.”
“I ship documents here pretty often. There was a decent line this AM and Jeremy was working alone, on the phone with a customer who seemed upset. He was doing a great job of keeping calm and trying to deescalate the phone conversation, while a line of mostly impatient people stood there sighing and rolling their eyes. When he was able to get back to serving the folks in store, he continued his calm, professional demeanor, even as more and more people continued to stream in. I appreciated his temperament and professionalism, and I hope whoever handles staffing for this location does right by their employees and gets enough hands on deck to serve the volume of customers.”
“Wonderful experience. The lady over the counter helped me with my package and printed the label out for me. She even gave my son a little FedEx wings pen. Wonderful customer service. Top notch must go.”
“I was just in there today for my first time as I just recently moved and the guy was very polite and nice and didn’t take him long at all was in and out of here within 5 mins!”
“April 25th, Saturday morning a member went to great lengths in order to help me with a problem I was dealing with. She did everything she could to help nail down information I needed to move forward, thank you.”
9:30AM - 1:15PM 2:15 - 4PM
6144 Rush Lima Rd, Rush
Shipping Centers
“This is my absolute favorite post office! Its small but everyone is knowledgeable and helpful in making sure your items are mailed out properly. Make sure you go and visit, if you need anything mailed, you won't be sorry.”
8:30AM - 5PM
206 W Commercial St, East Rochester
Shipping Centers
“Generally really happy with the service here. However recently they have been locking doors during day saying carrier issue be back in 15 mins. Only to see 4 employees behind counter not doing anything.”
“I came to this location to a couple of returns on auto parts. The woman who helped me was super friendly and knowledgeable and the service was quick and professional! I'll be back again”
“This is the best post office in the nation.* It's clean, it's bright, and there's never a line. It's run by a gem of a lady named Linda, who not only shares that name with my mother-in-law, but she is also so friendly, so helpful, and just so, so nice. This is the post office my wife grew up with, and she didn't understand why everyone hates the post office until she moved to Brooklyn. Having been to this post office recently, now I get where she was coming from. I'd rather fly up to Rochester to take care of mail-related issues here than deal with it all at home. ____________ *I suppose I haven't actually been to every post office in the nation, but I feel confident saying that it doesn't get any better than this.”
9:30AM - 1PM 2 - 5PM
53 Assembly Dr, Mendon
Shipping Centers
“I was greeted by a very nice woman and she was also very carful and knowledgeable of what I needed shipped. Very pleasant to work with. I believe her name was Rosa. You don’t get good service anymore so she made my experience nice!”
“The man who works behind the counter went above and beyond for me. He not only helped guide me through my passport renewal application, but also took extra time to take my photo for both my US passport and a Canadian citizenship application; each require different size guidelines. He was patient and professional. I’ll be back.”
8:30AM - 5PM
116 W Main St, Rochester
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“This is the best post office. It is never busy, everyone is friendly and helpful and I'm consistently in and out
in 3 minutes. It's a joy to go!”