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“The gentleman working there could not have been more kind and helpful, despite the store being quite busy. Very painless, streamlined experience for returning a bunk item to amazon.”
“This Staples has great employees who remember their customers. The Print Shop stands out as they treat their customers with kindness. The store manager must be doing something right, because everyone I interact with here does their best to help the customers.”
“I had an excellent experience at Staples thanks to Dwight and Nate. They were both incredibly friendly, professional, and efficient while helping me with my Amazon returns. They made the entire process quick, easy, and completely hassle-free. They answered all of my questions, were patient, and provided outstanding customer service from start to finish. It’s employees like Dwight and Nate who make customers want to come back. Staples is lucky to have such a dedicated and helpful team. Thank you both for going above and beyond!”
“My project was completed quickly and turned out wonderfully. Associates were so courteous and efficient. Will definitely use Staples again for my printing projects.”
“Excellent service at Staples. They had exactly what I needed and the workers were competent, compassionate and efficient.
As good as Wegman's and should teach Walmart workers!”
9AM - 5PM
1029 Lyell Ave, Rochester
Shipping Centers
“Very nice young man helped me move packages from my car to the store to be shipped. Treated me as a family member. Absolutely ? % score on customer service and how smoothly everything went.”
“I've always had excellent help at my neighborhood Staples. But yesterday was exceptional. I took in 220 name tags at 5:15pm I needed printed for an event. I was told that would be ready after 1:00 pm today. He saw the disappointment on my face, as I had a 12:00 meeting with friends to help me put together everything today. I said it wasn't a big deal that I would figure out a way to get it done myself. 2 hours later I had a message that they were ready. I was so appreciative, as it turned out it was much more time consuming than I thought it was going to be, and I never would have had time to do it by myself.”
“The young lady (sorry, I didn't catch her name) working here this morning did a perfect job for me. She was incredibly patient with my needs and demonstrated excellent knowledge of both their hardware and software. Great service!”
8:30AM - 6:30PM
3896 Dewey Avenue, Rochester
Shipping Centers
“I love this location and the workers. They almost always give my little one a sticker. As long as there is no line, I am in and out within minutes (granted I have my packages ready to go!) The workers are always so nice and kind! Thank you!”
“I've been using this PO for 5 years. It's easy to park, the staff are friendly and professional and they are happy to take the time to explain details to you. Much easier to use than, for example, the local UPS store (and cheaper). Best wishes to the staff for 2026.”
“I was shipping to my daughter in Colorado who lives at an apartment complex. The first time I made a mistake in requesting signature on delivery. The package was shipped back to me; the box was damaged, hiwever the contents were intact.
Today I shipped the package again without signature required. Cost me another $70.00 however I really wanted my daughter to get this before I saw her for Christmas this year.
After explaining all of this to Tatianna, she said the best option was to ship without signature on delivery. I wanted to ship directly to another UPS store in Colorado for my daughter to pick it up there. Unfortunately I was told I couldn’t do this.
Tatianna was very professional in handling my request. She was taking care of me and walk ins at the same time, and did this very easily. She was all business and that’s okay. I did make her smile though as I left the store.
This is my go to store as it is near our home.”
8AM - 4:30PM
1600 Lexington Ave Suite 346, Rochester
Shipping Centers
“As an OTR delivering to here, its a 5-star place with indoor docks. With a ton of snow outside, and sub-freezing temps, I love it. I dealt with 2 people--1 in the office and 1 at the dock--and they were both ki d and efficient.”
9AM - 5PM
1029 Lyell Avenue, Rochester
Shipping Centers
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
“I was rejected passport service photos at the North Greece Latta rd they simply lied to me and I know it and had me go to this location which I do use sometimes and now even more 🙂 the clerk there around 1:45 PM today the lady was so nice an knowledgeable,I thank her a lot she took care of it!”
“Wonderful experience. The lady over the counter helped me with my package and printed the label out for me. She even gave my son a little FedEx wings pen. Wonderful customer service. Top notch must go.”
“Very long lines at the post office, so I decided I'd check this out.
It worked out very well as there was no waiting and quick... friendly service.”
“The driver who delivered my order was amazing! He brought in my order to the front porch and helped me carry it. Very funny and charismatic fella.
Package was a day late and had some damage to the box, but not the items inside.”
“I had a pre-printed shipping label to return brake parts to RockAuto for core credit, but the package weight exceeded the label’s weight. The staff assured me that the package would be delivered to RockAuto regardless - THAT is CUSTOMER SERVICE!”
“I was just in there today for my first time as I just recently moved and the guy was very polite and nice and didn’t take him long at all was in and out of here within 5 mins!”
“Got laid off from work and had a return equipment and the people here were extremely helpful when my previous job had some difficulty sending me the packing slips.”
“I was greeted by a very nice woman and she was also very carful and knowledgeable of what I needed shipped. Very pleasant to work with. I believe her name was Rosa. You don’t get good service anymore so she made my experience nice!”
“I entered into the Lexington Ave post office and when I went to the customer service window, I received the warmest greeting from the clerk on duty. Ms. Tracy D. She's the most professional clerk I've had the pleasure of encountering at this particular post office in a very long time. I truly hope that more clerks would be as friendly and professional as Ms. Tracy D.Thank you so much for your service Ms. Tracy D.Aaron D.”
10AM - 1PM 2 - 5PM
525 Thurston Road, Rochester
Shipping Centers
“I live right down the street, and i believe people are Miss understood, the lady is very polite and professional at her job, and to her, i wanted to say, thank you for everything you do.”
“When I first looked up the post office close to me on Google, I got a little nervous that the one on Lake avenue was going to be as rough as your reviews. But whatever. Dealt with worse, so I went anyways. Ready to deal with Jason and his terrible customer service, but I was pleasantly surprised by meeting Patrice who is very helpful and enthusiastic.”
8:30AM - 5PM
1614 Penfield Road Ste 2, Rochester
Shipping Centers
“I am in here several times a month at this point. The staff is always friendly and courteous. They are knowledgeable and helpful for more complicated transactions.”
8:30AM - 5PM
216 Cumberland Street, Rochester
Shipping Centers
“I just wanted to say I love this post office. My mailman comes out of that station and he is the best. ED is his name and he is a hard worker, the only negative thing I have to say about him is he smells like a walking sbarro pizza. He is pleasant to deal with and always on time. He needs a big raise. We love you ED…. Your customers at 321 lake ave.”
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“Ricky was awesome totally helped super friendly went above and beyond for his customer service you don’t get that much these days smile on his face amazing thank you”