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“The BEST UPS store around!!! Any time I need something copied, it's finished well before I need it!!!!! I hope Managment knows how great their employees are!!!!! thy deserve a BONUS!”
“I was planning my husband's funeral and I went to Staples to have a poster made as well as have the programs printed. This was my first funeral and I was a ball of nerves and emotions. The woman whom must have been a manager walked me through the corrections so we thought and when I say she went above and beyond to assist me she did just that. She called me stating that order was ready for pick up and I share md with her that I noticed 2 things that needed to correcting she asked that I send the corrected program over and she will make sure it was ready before the funeral. Needless to say she got it done and they didnt charge me any extra. When I tell you that you if you need to utilize a printing services I recommend Staples in Greece. I give them a 10/ 10 for customer service and price.”
“My project was completed quickly and turned out wonderfully. Associates were so courteous and efficient. Will definitely use Staples again for my printing projects.”
“I was helped out by an associate named Josh and from beginning to end he was so helpful and I am very grateful for that. He deserves his credit for a job well done and also had a great attitude to go with it. Had to add a couple associates Josh and nate lately everytime I go in are so helpful. And polite.”
“Excellent service at Staples. They had exactly what I needed and the workers were competent, compassionate and efficient.
As good as Wegman's and should teach Walmart workers!”
9AM - 5PM
1029 Lyell Ave, Rochester
Shipping Centers
“Very nice young man helped me move packages from my car to the store to be shipped. Treated me as a family member. Absolutely ? % score on customer service and how smoothly everything went.”
“I have been coming to this Staples not only for my printing supplies, but to have my artwork scanned for my publisher. Jean, in the printing/copying department, is the absolute BEST! He is efficient, friendly, and gives 100% to every project he works on. He makes you feel as if you are THE most important customer of the day!
The store itself is clean, organized, and well stocked with a staff that is eager to please. MANY thanks, Staples in Penfield, for the consistently SUPERB service!”
“I dropped off a pair of tires and the associate at the counter said that the young man would help me bring them in from my truck. I was impressed with how polite they were and their willingness to help. He applied the shipping labels as well. A trip that I thought would be difficult turned out to be very simple. Thanks again to the staff at this store.”
“I came in today needing to hand in government paperwork to fax in the dark skin woman was so amazingly great friendly had full personality which represents Park Ave beyond that the woman she was training was thrilled to learn because she had a great manager to train her and show her how to learn I haven't been here in a while in a lot of changed for the best plus the hand in paperwork that's embarrassing and you're treated very kindly”
“I went to this location on 11/28/25 at 1:45pm. One young man was dealing with two lines and handling phone calls, all with a smile on his face. His manager had to step out to get supplies from a different location and he handled the rush alone so well! I did not get his name, but I hope a manager sees this, checks the schedule, and gives this young man the praise and recognition he deserves. Excellent customer service!”
8AM - 4:30PM
1600 Lexington Ave Suite 346, Rochester
Shipping Centers
“As an OTR delivering to here, its a 5-star place with indoor docks. With a ton of snow outside, and sub-freezing temps, I love it. I dealt with 2 people--1 in the office and 1 at the dock--and they were both ki d and efficient.”
9AM - 5PM
1029 Lyell Ave, Rochester
Shipping Centers
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
8:30AM - 5PM
130 Winton Rd, Rochester
Shipping Centers
“I've been using this PO for 5 years. It's easy to park, the staff are friendly and professional and they are happy to take the time to explain details to you. Much easier to use than, for example, the local UPS store (and cheaper). Best wishes to the staff for 2026.”
“Very long lines at the post office, so I decided I'd check this out.
It worked out very well as there was no waiting and quick... friendly service.”
“I just wanted to give credit where it is due to Joey. Every time I have been to this location, he has been the one to help me. He is kind, knowledgeable and quick with my transactions. However, today was different… He was interested in something I was returning and from there just stemmed a genuinely kindhearted conversation with laughter. It definitely brighteneded my morning.
Thank you Joey, keep being you! :)”
“The driver who delivered my order was amazing! He brought in my order to the front porch and helped me carry it. Very funny and charismatic fella.
Package was a day late and had some damage to the box, but not the items inside.”
“I was just in there today for my first time as I just recently moved and the guy was very polite and nice and didn’t take him long at all was in and out of here within 5 mins!”
“I ship documents here pretty often. There was a decent line this AM and Jeremy was working alone, on the phone with a customer who seemed upset. He was doing a great job of keeping calm and trying to deescalate the phone conversation, while a line of mostly impatient people stood there sighing and rolling their eyes. When he was able to get back to serving the folks in store, he continued his calm, professional demeanor, even as more and more people continued to stream in. I appreciated his temperament and professionalism, and I hope whoever handles staffing for this location does right by their employees and gets enough hands on deck to serve the volume of customers.”
“Wonderful experience. The lady over the counter helped me with my package and printed the label out for me. She even gave my son a little FedEx wings pen. Wonderful customer service. Top notch must go.”
“I came to this location to a couple of returns on auto parts. The woman who helped me was super friendly and knowledgeable and the service was quick and professional! I'll be back again”
“I was greeted by a very nice woman and she was also very carful and knowledgeable of what I needed shipped. Very pleasant to work with. I believe her name was Rosa. You don’t get good service anymore so she made my experience nice!”
8:30AM - 5PM
116 W Main St, Rochester
Shipping Centers
2 - 5PM 10AM - 1PM
525 Thurston Rd, Rochester
Shipping Centers
“I live right down the street, and i believe people are Miss understood, the lady is very polite and professional at her job, and to her, i wanted to say, thank you for everything you do.”
“I just wanted to say I love this post office. My mailman comes out of that station and he is the best. ED is his name and he is a hard worker, the only negative thing I have to say about him is he smells like a walking sbarro pizza. He is pleasant to deal with and always on time. He needs a big raise. We love you ED…. Your customers at 321 lake ave.”
8:30AM - 5PM
4455 Lake Ave, Rochester
Shipping Centers
“When I first looked up the post office close to me on Google, I got a little nervous that the one on Lake avenue was going to be as rough as your reviews. But whatever. Dealt with worse, so I went anyways. Ready to deal with Jason and his terrible customer service, but I was pleasantly surprised by meeting Patrice who is very helpful and enthusiastic.”
9AM - 12PM 2 - 4:30PM
376 Lexington Ave, Rochester
Shipping Centers
“Artist Rick Muto painted a mural on east outer wall of post office building commemorating community's history. The Garden of Peace and Life is here, maintained by community volunteers.”
“I entered into the Lexington Ave post office and when I went to the customer service window, I received the warmest greeting from the clerk on duty. Ms. Tracy D. She's the most professional clerk I've had the pleasure of encountering at this particular post office in a very long time. I truly hope that more clerks would be as friendly and professional as Ms. Tracy D.Thank you so much for your service Ms. Tracy D.Aaron D.”
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“I was dreading the experience of having to ship a 75 lb mixing motor from Rochester to Florida, especially since i had not done anything like this before. I found that the price at UPS was competitive with other shippers and the staff at this Henrietta store handled the process (including packaging) with ease and professionally. Interestingly, the staff seem to be eager and happy to have such an unusual object. The mixing motor arrived at its intended destination in excellent condition , and well packed (as commented on by the purchaser. I will definitely use this UPS store when I have any future shipping needs. I heartly recommend their professionalism and competence.”