Cell Phone Stores in Hicksville, NY

“Absolutely exceptional service and help. Everyone I dealt with helped and went above and beyond for me. My phone has been submerged under water and wouldn’t turn on. I took it to 5 different stores and they were the only to be able to turn it on. At first because the water damage was so severe it would only turn on for 3 minutes at a time then shut off, but the most important thing to me was sentimental photos. The technician not only continuously turned the phone on and off for me but he went through and helped me manually airdrop thousands of photos which is what was most important to me and he had absolutely no obligation to do that much. After almost 4 hours of non stop doing that, I was going to come back the next day to continue since the phone has 22,000 photos and it is difficult in 3 minute intervals. When I arrived the second day I was told by the technician that he had worked continuously to find a fix and was able to find a way to fix the battery to keep it on long enough to do a full data transfer to my new phone and I was able to restore absolutely everything. I can’t express my gratitude to everyone involved, and let alone how ridiculously fair the pricing was. There is no where else I will be bringing my devices from now on. Absolutely amazing experience definitely recommend them. 100/100”

“This store was incredible!!! Kahn was great; he helped fix my camera on my iPhone temporarily and then ordered me a brand new camera just in time to take pictures for my honeymoon! He is extremely knowledgeable and truly saved the day!”

“I was at this location about a week ago to port over my new phone. I was already a Metro customer, but my old phone got damaged and no longer turned on. I went in around 7:15pm and the store closes at 8. The rep, America, was helping someone else briefly while i waited. Once she started to help me, there was an issue with her system and what would otherwise be an easy process, ended up taking some extra time. Well, even though the store was closing, she was patient and persistent in helping me to a resolution. She called her supervisor, manager and even dealer support. She was kind, helpful and friendly! Whoever comes to this store and is lucky enough to have her help will be sure to have their problem handled. She is very thorough and clearly puts the customer first. Metro is lucky to have America represent them in such a customer-facing role!”

“This is the Go-To for your cell phone needs. Austin the owner is always happy to help, never a need to haggle. Katie helped me with a phone catastrophe In and out in 15 minutes, after stopping at 3 other service locations closer to my house, I should have known better to just see Austin and Team First. Have bought at least 3 phones from him over many years. Thank you!”

“I had a great experience here, quick and fast service to help me replace a broken Iphone. The service member Kris was very helpful and friendly and he gave very specific details during our vist.”

“This is one of my Favorite Verizon store…the owners of the store are really friendly and absolutely helpful.. I was there yesterday 03-09-2023. I had a carrier which i didn’t support e-sim so I came here, I switched up my carrier to Verizon and it was really quick…I got there around 6:30 and couldn’t finish my work before 7 (their closing time) the owner was really very friendly helping me after 7 to.. thank you…highly recommended.”

“Excellent service here I’ve got my iPhone 11 at this place and it is new and not refurbished and this is the place to get your SIM card and service my data speed is so fast when I use the service.”

“Billy and Julian and the rest of the crew there have always been very helpful to me whenever I show up . There was a bad review I read about them which is 100 percent not true because everything they did was professional even when I showed up. They make the store feel lively than it used to be in the past”