Cell Phone Stores in Hicksville, NY

“Absolutely exceptional service and help. Everyone I dealt with helped and went above and beyond for me. My phone has been submerged under water and wouldn’t turn on. I took it to 5 different stores and they were the only to be able to turn it on. At first because the water damage was so severe it would only turn on for 3 minutes at a time then shut off, but the most important thing to me was sentimental photos. The technician not only continuously turned the phone on and off for me but he went through and helped me manually airdrop thousands of photos which is what was most important to me and he had absolutely no obligation to do that much. After almost 4 hours of non stop doing that, I was going to come back the next day to continue since the phone has 22,000 photos and it is difficult in 3 minute intervals. When I arrived the second day I was told by the technician that he had worked continuously to find a fix and was able to find a way to fix the battery to keep it on long enough to do a full data transfer to my new phone and I was able to restore absolutely everything. I can’t express my gratitude to everyone involved, and let alone how ridiculously fair the pricing was. There is no where else I will be bringing my devices from now on. Absolutely amazing experience definitely recommend them. 100/100”

“AS WIRELESS GETS A 10 out of 10! Every employee there is extremely knowledgeable basically a Phone tech wizard,n extremely sweet as well! But it all Starts from the top the owner Austin F u can’t find a better guy,he always does the right thing as far as your phone/service.I’ve been using Austin’s company since way back when he first started n brought dozens of people to him,CANT FIND A BETTER PLACE TO GET ALL PHONE needs,n seriously couldn’t find a better guy than Austin F! U will always leave a satisfied customer—— Justin F”

“This store was incredible!!! Kahn was great; he helped fix my camera on my iPhone temporarily and then ordered me a brand new camera just in time to take pictures for my honeymoon! He is extremely knowledgeable and truly saved the day!”

“I was at this location about a week ago to port over my new phone. I was already a Metro customer, but my old phone got damaged and no longer turned on. I went in around 7:15pm and the store closes at 8. The rep, America, was helping someone else briefly while i waited. Once she started to help me, there was an issue with her system and what would otherwise be an easy process, ended up taking some extra time. Well, even though the store was closing, she was patient and persistent in helping me to a resolution. She called her supervisor, manager and even dealer support. She was kind, helpful and friendly! Whoever comes to this store and is lucky enough to have her help will be sure to have their problem handled. She is very thorough and clearly puts the customer first. Metro is lucky to have America represent them in such a customer-facing role!”

“This was my first time coming here to change my mobile plan. The manager Matt was not only very patient but also highly professional and responsible. The Gagan person I was assigned to work with was also very professional. I'm not sure if there was a spelling mistake in the name, but he was very humorous and funny. I got the result I wanted and felt happy throughout the process. Thank you to all the lovely people!”

“This is one of my Favorite Verizon store…the owners of the store are really friendly and absolutely helpful.. I was there yesterday 03-09-2023. I had a carrier which i didn’t support e-sim so I came here, I switched up my carrier to Verizon and it was really quick…I got there around 6:30 and couldn’t finish my work before 7 (their closing time) the owner was really very friendly helping me after 7 to.. thank you…highly recommended.”

“Excellent service here I’ve got my iPhone 11 at this place and it is new and not refurbished and this is the place to get your SIM card and service my data speed is so fast when I use the service.”