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“When I first started renting a unit at Extra Space Storage, Karin and Jeanie made an immediate and lasting impression. They are incredibly helpful, attentive, and genuinely welcoming, turning what could have been a routine or stressful task into a smooth and pleasant experience. Their professionalism is matched by their warmth, making customers feel valued from the very first interaction.
What truly sets Karin and Jeanie apart is their exceptional attention to detail and proactive approach. They took the time to thoroughly explain all options, answered every question with patience, and ensured that I fully understood the process. Rather than rushing through steps, they made sure everything was handled carefully and correctly, which inspired confidence and trust.
Beyond their efficiency, Karin and Jeanie bring an uplifting and positive energy to their work. Their teamwork is seamless, and their communication is clear. It’s rare to encounter employees who are not only knowledgeable but also deeply invested in creating a great customer experience.
Karin and Jeanie are outstanding representatives of Extra Space Storage and true assets to the company. Their dedication, professionalism, and care go far beyond expectations, setting a high standard for customer service. I highly recommend this location to anyone looking for a storage facility where excellence, attentiveness, and genuine care are the norm.”
“Our first-time experience getting a storage space went great, one of the individuals working there, Jordan was absolutely accountable to our needs and displayed a great attitude regards to the job that includes all of the employees working there.”
“Alex and Michelle were very helpful on my first time experience with renting storage walking me through it let me see multiple spaces i appreciate it all real do recommend?”
“Staff was Extremely kind, courteous, and professional. This was my first time renting a unit they made everything so easy, I highly recommend. They even followed up with a phone call to make sure everything was to my satisfaction something you don’t see these days customer service !!!”
“I highly recommend booking with this company. Ross was great in helping with organizing the move. Agris and Jose completed the move with speed and care for my delicate furniture. I will book with them next time I have to move.”
“Really great storage facility. Clean, quiet, safe, and very easy to access. The location is super convenient, especially for people living around Nassau County and western Long Island. The whole place feels well maintained and organized, and the staff was friendly and helpful. Definitely one of the better storage locations I’ve used. Highly recommend.”
“This is my 2nd time renting I moved back from Florida and i was so happy when I saw the manager Kendra here , she's still the same kind and helpful after all these years a great place to rent and the office smells rosey”
“I want to say thank you to the site supervisor Vismar! he is always such a great help. When anything is needed for my storage he makes sure it gets done in a timely manner. I appreciate his patience and his friendly manner. Vismar communication is A1!”
“Marvin was the associate that helped me with getting a storage unit. He was very knowledgeable about everything. He was ready to answer every question we had. He was a real professional and a gentleman. Nothing bad to say about Marvin.”
“Great customer service provided from Akers she went above and beyond to help us look at a storage unit and meet me and my family needs I highly recommend this place for great customer service”
“I had a great experience at Safeguard Self Storage thanks to Amaia at the front desk. She was incredibly friendly, professional, and very knowledgeable. Amaia took the time to clearly explain the storage options and rates, making the entire process easy to understand and stress-free. She answered all of my questions patiently and helped me find the best solution for my needs. Excellent customer service from start to finish. Highly recommend Safeguard Storage, and be sure to ask for Amaia!”
“It was a pleasure having Joshua get everything together to finalize the best size and price for the storage needs. Being my first time, he was very patient and very informative explaining the process. Thank you again!!”
“The customer service Linda provided was excellent. She explained every question I had and showed me my unit and also the mobile app for easy access. This place is very clean and convenient”
“Super helpful support. Even though I got there very behind close time and actually wrong location, Jason suggested cheapest and convenient options by showing many options together.
Thank you so much!”
“I had a great experience with this location. The staff there are friendly and very helpful. Front desk Staff Compton and Kiara were a Delight to speak with they were both very pleasant and professional. Glad they finally got good staff in there”
“Was dreading opening up a unit today but went in and was helped by Brandon who had me in and out in less than 20 minutes one less thing to worry about thanks man”
“This was my first time checking this place out and I can say that my experience was great . Asia was very genuinely helpful and made choosing a unit easy. Definitely would recommend visiting this place for your storage needs, with the welcoming experience and understanding . Thank you Asia keep it up !!”
“We stopped by today to view storage spaces and Harry was extremely accommodating and helpful. We ended up leaving Extra Space Storage renting out a space! Highly recommended”
“Danielle the store manager is great . Wonderful customer service. Highly recommended this facility to others . This is the place to go . Tom is great as well . Facility is clean.”
“I had a great experience at the Wyckoff location! I felt like the process was seamless and the staff was particularly attentive. Though I was welcomed by all, representatives Willy and Tamarsha surpassed my expectations! These two were personable, discussed multiple options with me and offered input to what would be the best and most conducive options for me. These two have really helped solidify me as a customer and I will continue to do business here. Would also like to add Willy was very empathetic to my circumstance. Thank you all!”
“My first time renting with safeguard self storage, Frantz was an amazing representation of the company! Everything was explained clearly, he was extremely kind and welcoming, and lastly I was able to be in and out in a timely manner. Thank You Again, I appreciate it.”
“Sha-Neequa and Marshall Was great Thank you Very much for your attention. I could not think with all of the stuff on my mind and they helped me clear a lot of things up about my storage I really appreciate them thank you so much again”
“I came into this location not knowing what to expect the staff was wonderful and accommodating answered all my questions and put me at ease moving forward thank you glory and Mabel”
“Such a great staff, very helpful, Josue made sure everything was all set for my new unit and gave me a little tour of the place so I’m more familiar for my next visit.
Phenomenal customer service ❤️”
“Excellent experience! The units are clean, secure, and very well maintained. Andrea was friendly, helpful, and made the entire process quick and easy. Access to the storage was convenient. Definitely recommend this location.”
“It was my first time at this storage unit and my experience was extremely easy and efficient! Joshua was the person that helped me with my move in and he made it really easy and comfortable for me to understand my way around the unit! 10/10”
“Worked on-site with Daniel and John—professional, easy to work with, and actually made the day go by fast. Good vibes, no headaches. Can’t ask for much more!”
“The patience and knowledge of Mr. Oates was greatly appreciated. As someone who’s been in the customer service industry for 35 years it is a pleasure to interact with someone with personality….”
“Great customer service. Courteous staff. Clean environment and safe. Customer service rep Richardo C. highly recommend to work with. Provided friendly tour and all necessary information needed as a first time customer to Extra Space Storage.”
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“Great facility! Great staff! just overall a wonderful experience. Being that I am a customer with multiple storage units in different safeguard facilities, I am proud to say that I have 0 complaints on any facility thus far. Manouchka was extremely helpful and informative. I look forward to continuing business with safeguard.”