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“When I first started renting a unit at Extra Space Storage, Karin and Jeanie made an immediate and lasting impression. They are incredibly helpful, attentive, and genuinely welcoming, turning what could have been a routine or stressful task into a smooth and pleasant experience. Their professionalism is matched by their warmth, making customers feel valued from the very first interaction.
What truly sets Karin and Jeanie apart is their exceptional attention to detail and proactive approach. They took the time to thoroughly explain all options, answered every question with patience, and ensured that I fully understood the process. Rather than rushing through steps, they made sure everything was handled carefully and correctly, which inspired confidence and trust.
Beyond their efficiency, Karin and Jeanie bring an uplifting and positive energy to their work. Their teamwork is seamless, and their communication is clear. It’s rare to encounter employees who are not only knowledgeable but also deeply invested in creating a great customer experience.
Karin and Jeanie are outstanding representatives of Extra Space Storage and true assets to the company. Their dedication, professionalism, and care go far beyond expectations, setting a high standard for customer service. I highly recommend this location to anyone looking for a storage facility where excellence, attentiveness, and genuine care are the norm.”
“Jordan, thank you for your amazing customer service ! Saw us drive up on this rainy, signaled where to park and met us at the door with a pulley. I appreciate that sort of work ethic and hospitality.”
“Outstanding Extra Storage Service!
The extra storage has been a game-changer. It’s easy to use, dependable, and gives me the flexibility to keep everything organized without worry. I really appreciate the smooth performance and convenience it brings. I’m very satisfied and would gladly recommend it to others!”
9:30AM - 6PM
4 Bay Blvd, Lawrence
Self Storage
“Staff was Extremely kind, courteous, and professional. This was my first time renting a unit they made everything so easy, I highly recommend. They even followed up with a phone call to make sure everything was to my satisfaction something you don’t see these days customer service !!!”
“I highly recommend booking with this company. Ross was great in helping with organizing the move. Agris and Jose completed the move with speed and care for my delicate furniture. I will book with them next time I have to move.”
“Jeff was very helpful, courteous, and professional. He represented the company very well. Great job.
Mark, the property manager is considerate and also very helpful.”
“Kendra was very helpful and sweet ! She was very patient and informed us of the store promotions. She also showed us our unit personally and handled everything for us ! Thank youuu kendraaaa!!”
“I want to say thank you to the site supervisor Vismar! he is always such a great help. When anything is needed for my storage he makes sure it gets done in a timely manner. I appreciate his patience and his friendly manner. Vismar communication is A1!”
“Maya was excellent very informative you should have a train you employees she explained the agreement took the time to go through the agreement what you didn't understand she asked and she was so helpful customer service excellen”
“Sam and Kevon are great at their jobs. They were on point with everything!!!
I highly recommend this establishment for all.
Keep up the great work guys and they deserve the best treatment as they treated me with all my needs”
“Short & Sweet
⭐⭐⭐⭐⭐
Amazing experience! The staff went above and beyond to help me. Couldn't ask for better service.”
“Omg. What an amazing experience I had while trying to find the right storage space for my belongings. The facility manager Viv was patient, kind, and really went through all of the options with me. I was able to find a good size for my belongings . The customer service was great and i will recommend.”
9:30AM - 6PM
1654 Bushwick Ave, Brooklyn
Self Storage
“I had a great experience with this location. The staff there are friendly and very helpful. Front desk Staff Compton and Kiara were a Delight to speak with they were both very pleasant and professional. Glad they finally got good staff in there”
“Very nice, professional, and informative….. would recommend to store your stuff here…. It’s very clean here….. and thank you Jordan for helping me and explaining the fine print !!!! And let’s not forget Linda!!!! Her energy is A1… actually the both of them are nice :)”
“Was dreading opening up a unit today but went in and was helped by Brandon who had me in and out in less than 20 minutes one less thing to worry about thanks man”
“From over the phone customer service with Pablo and Carlos too over the counter from Davon, the service here is IMMACULATE!!!! I felt like a pain because I moved in my belongings so late but I was welcomed with open arms. Yall really made my moving process so much better. I was graced by this service. God bless”
“TYESHA was so helpful and I really appreciate her service and attention. She helped me a lot and solved all my concerns. I 'am so satisfied and strongly recommend.”
“I had a great experience at the Wyckoff location! I felt like the process was seamless and the staff was particularly attentive. Though I was welcomed by all, representatives Willy and Tamarsha surpassed my expectations! These two were personable, discussed multiple options with me and offered input to what would be the best and most conducive options for me. These two have really helped solidify me as a customer and I will continue to do business here. Would also like to add Willy was very empathetic to my circumstance. Thank you all!”
“We stopped by today to view storage spaces and Harry was extremely accommodating and helpful. We ended up leaving Extra Space Storage renting out a space! Highly recommended”
9:30AM - 6PM
359 Wales Ave, Bronx
Self Storage
“Let me start by saying—this has to be the best Extra Space Storage in NYC, maybe even the best storage facility in the city, period. The facility is spotless. I didn’t see a single rat dropping, no roach, nothing—and for me, that’s incredibly important. Cleanliness is clearly a priority here, and it shows. The entire place is extremely well maintained, even the bathroom, which is rare when it comes to storage facilities. When I arrived to store my belongings, I realized I had overlooked an important detail: my items needed to be kept in a climate-controlled environment, and unfortunately, this location doesn’t offer that. I had a bit of a meltdown—but Justin, the store manager, was incredibly kind and accommodating. He listened to my concerns (and frustration with myself), reassured me that we’d find a solution—and we did. Moving is stressful enough, so I deeply appreciated the time and attention both Justin and Asia gave me. They went out of their way to make sure I felt comfortable and supported during the process.I've stored at several places before, and this one stands out because the staff genuinely care about what they do. The level of customer service here is exceptional. I sincerely hope upper management and corporate take notice—Justin and Asia deserve recognition for the superb job they’re doing. PS - See attached pics of the unit I chose. My unit was a 10 x 10…. Bigger than I needed”
“Danielle the store manager is great . Wonderful customer service. Highly recommended this facility to others . This is the place to go . Tom is great as well . Facility is clean.”
“Extra Space Storage is super clean and easy to use. The staff is friendly and always willing to help, which makes moving stuff in and out way smoother. Definitely a solid spot if you need storage in the Bronx.”
“Today I went to the store To finally reserve my unit that I had paid for days prior, and the gentleman at the front desk was so amazing and helpful. He really made sure that I was happy with my unit and explain to me everything that I need to know. I will definitely recommend this location, but I Will post his name in the updated review Sincerely, Sam”
“Worked on-site with Daniel and John—professional, easy to work with, and actually made the day go by fast. Good vibes, no headaches. Can’t ask for much more!”
“The most amazing experience I've had at a storage facility. Peta is very helpful with all your needs. All the employees are easy to talk to and are very knowledgeable.”
“Great customer service. Courteous staff. Clean environment and safe. Customer service rep Richardo C. highly recommend to work with. Provided friendly tour and all necessary information needed as a first time customer to Extra Space Storage.”
9:30AM - 6PM
601 E 137th St, Bronx
Self Storage
“Highly recommend coming to this location solely for Justin and Raquel’s customer service ! I came yesterday to stop by and ask a million questions, as ive been searching for a storage unit and they sold me ! Everything was super easy and its even less than 5 min away from me ! They are both extremely nice and helpful and Im extremely grateful , thank you !”
“Anthony treated me right explained everything well and professional he made me feel comfortable through the hard tragic I just experienced I highly recommend everyone to come here and ask for him his the general manager”
“Fantastic service the person who was helping me start using my unit was so kind and helpful! Def would recommend for anyone looking for decently priced safe storage!”
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“The customer service was fantastic. Manouchka was very patient, polite and professional. She helped me through the entire process. She explained the store policies and walked me to the storage space. I highly recommend the site. You will not be disappointed.”