Pottery Barn is a well-known retailer that offers a wide range of home furnishings and decor. Established in 1949 in Chelsea, New York, it now operates through multiple channels, including a vibrant online store, catalogs, and physical locations worldwide. The store is popular for its furniture, bedding, and accessories designed to help customers create beautiful and comfortable homes. Customers appreciate the quality of Pottery Barn's products, though some feel that the quality has declined over the years. Many reviews highlight the friendly and helpful service from staff members, especially in the children's section and during special services like creating nursery registries. For example, staff members go out of their way to assist, research hard-to-find items, and provide honest advice, making shopping experiences enjoyable and supportive. However, some customers express frustration with limited stock and supply issues, especially with popular lines like Lilly of the Valley, which tend to sell out quickly. Others find the store undersized with limited options and wish for more variety in sizes and colors. Despite these concerns, visitors often enjoy the store’s whimsical displays and themed sections, like Pottery Barn Kids, which inspire imaginative ideas for home decor. While prices are considered high, especially for mid-income shoppers, sales and discounts provide opportunities for savings. Overall, Pottery Barn remains a favorite for those seeking stylish, high-quality furnishings, though some feel improvements in stock availability and store size could enhance the shopping experience.
Just want to thank Joan for being so helpful and patient with me when I came in to pick up an online order, but found something else I liked even better in store. Your kindness made all the difference! Happy Holidays!
June 2024
Why is it so badly stocked. Nothing is available. Or they don’t have the size. Or the color. Someone in management ought to look at supply and demand issues here. The entire Lilly of the valley line was sold out so quickly. Who is the buyer making these bad decisions.
March 2024
Pottery barn quality has fallen over the years but I keep finding myself back looking at their stuff. Don’t waste your time at this location it’s severely undersized and has limited supplies to see. Walked thru the whole store for 15 minutes not 1 person walked over to talk to use. Back to RH, Crate, and Arhaus I guess.
