Monro Auto Service and Tire Centers offers reliable automotive maintenance and repair services, including inspections, tire changes with brands like Goodyear, Cooper, Nexen, Kumho, and Ironman, and roadside assistance. Customers appreciate the friendly and genuine customer service provided by staff, especially a technician named Jeremy, who is known for carefully explaining options and caring about customers’ needs. The team is dedicated to quick, efficient service, even when short-staffed, and strives to accommodate last-minute repairs, such as exhaust fixes, with professionalism and helpful options like financing. Many customers highly recommend this location for its quality work and friendly staff, considering it one of the best auto shops in Ithaca. However, some express concerns about the condition of the waiting area and restroom, describing them as filthy and in need of cleaning. Overall, Monro Auto Service and Tire Centers is recognized for its dependable service, caring staff, and commitment to customer satisfaction.
I was on vacation and needed service on my vehicle. It was after hours but they helped me anyway. Great customer service!!
August 2025
As I waited for an inspection I observed the kindest customer service ever by Jeremy who carefully explained options to other customers- Jeremy obviously genuinely cared about the people! All was good for my inspection and they took pictures of things to be aware of down the road...I will be back, down the road! Thank you... read full comment
August 2025
The staff were so amazing. They were short staffed but still offered to help me and the wait was very reasonable. Highly recommend this location!
