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October 2023
Walked in with my rental reservation pre-paid, brought my ID and credit card and was in and out with my car within 10 minutes of seeing the representative. Excellent and clear service. Only down side is that you are waiting on the same line as all other Avis customers so the wait time can be rough depending on foot traffic.
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September 2023
Experience was horrible. It took over an hour to pick up a car I pre paid for. No AC. Sweating profusely. Agent was extremely rude. The guayanese guy, wearing a tie and a mask. Don’t know his name. See photo. Overall Horrible experience
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September 2023
The wait at the AVIS counter at JFK was awful. The employees must not be paid enough to care. It was stifling hot, and unbearably slow and then the employees offered no concern or compassion. The actual car was phenomenal, but I was late to my event.
