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“I came in yesterday and took up a decent amount of the managers time because I am not so tech friendly and am horrible with passwords and he was very patient. I also had a million things to transfer over that he had no problem helping me with. He did well taking care of all customers that came in as I came in with a few other separate customers at the same time and he balanced us all by himself and everyone left happy. He was very helpful, pleasant to talk to, and this was probably the best experience I have ever had getting a new phone.”
“I took my phone to Phone Zone in Jamestown, NY because it needed to be repaired. Andy told me it looked like I had to get my internal screen replaced. I left my phone there and picked it up when it was fixed a few days later after the part came in. My phone works great now. Thank you.”
“After having difficulty getting account support over the phone, I decided to head to the store and see if I could get some help. I was greeted by the smiling, warm presence of Nathen who listened intently to my concerns, validated them, and immediately jumped in to help. He took the entire issue into his own hands and even called support on my behalf to get things remedied. I also need to give a huge thank you to the store manager Brenda who was there to make sure that I didn’t leave today without the most fair remedy for my concerns. I came in the store stressed and frustrated by my phone experience, and left with my faith in humanity restored and feeling so thankful that I came into the store today. THANK YOU SO MUCH NATHEN AND BRENDA!!”
“I had a great experience today at the Verizon store. Tony was extremely helpful and pleasant. He explained everything in simple terms and helped reduce my bill by changing me to a better plan.”
“My 1st Time In Person. Very Well Organized Set Up..We Signed in..As We were told To. THAT Was A Big Help..Waited not TO Long..Then We Traded Our Equipment In For a New Set..Fast and Easy..Very Friendly, Fast and Professional..Even got A Cute Story While I Was With The Employee!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“A few days ago my phone went crazy. So many pop-ups and warnings of viruses, I couldn't use it. Today I stopped at the AT&T in Lakewood NY. I expected the attendant to say you need a new phone. Instead he took it 4 minutes later working perfectly. And he said no viruses, it's OK. I thanked him twice before leaving. When I do get a new one he's the man I'll visit. Thank you again”